Centre Monitoring Manager

Cambridge University Press & Assessment; Cambridge; Híbrido; GBP 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days annual leave + bank holidays

Private medical and Permanent Health

Discretionary annual bonus

Group personal pension

Life assurance up to 4 x annual salary

Green travel schemes

Descripción de la vacante

Cambridge University Press & Assessment in Cambridge is seeking a Compliance Manager to lead a team of Compliance Officers, overseeing risk assessment of centres and the organisation of inspections and reviews to safeguard Cambridge International exams.

You will monitor centre adherence to exam regulations, coordinate with stakeholders worldwide, and guide the team to continuous improvement while ensuring alignment with regulatory requirements.

Formación

• Experience in effectively managing people and processes.
• Well-developed communication and presentation skills with diplomacy and precision.
• Accurate writing and proofreading with strong command of English.
• Analytical with creative problem-solving abilities.
• Experience in assessing risk in high-stakes environments.
• Proficient with MS Office, databases and new systems.

Responsabilidades

• Leading the team through established processes and developing new support approaches.
• Developing data to identify trends and recommend centre improvements.
• Managing information collection from diverse stakeholders and ensuring rapid collations.
• Evaluating evidence and determining needed support, risks, and actions.
• Decision making on action plans and communicating outcomes.
• Providing guidance to the team to ensure exams are administered per regulations.
• Continually improving processes and external guidelines.
• Sitting on Stage One appeal panels related to Compliance.
• Managing a budget of £650k for the Inspections role.

Conocimientos

People management

Risk assessment

Quality assurance

Stakeholder engagement

Herramientas

MS Office

Database usage

MS Teams

Descripción del empleo

Reporting to a Senior Compliance Manager, you will be responsible for managing a team of Compliance Officers who: risk assess centres (schools and exam venues) for inclusion in quality assurance activities; organise physical inspection visits to, video‑based review meetings and paper‑based reviews of, our centres across the world; monitor centre compliance with our exam regulations; follow‑up on quality assurance activities with centres; and, in the case of the Inspections Manager, arrange and oversee the work of a pool of third‑party inspectors (including recruitment, training and standardisation of individuals within the pool). Through these activities you will seek to support centres to improve and maintain the security and integrity of Cambridge International exams and assessments. To do this, you will be:

Key Responsibilities

• Leading the team through their established processes, whilst creatively thinking of new ways to further support our centres.
• Developing data to identify trends; producing recommendations for centre improvement or potential centre quality assurance activities.
• Managing the collection of information and evidence from a variety of internal and external stakeholders; identifying which information is most important to obtain, and making sure it is collated quickly and efficiently.
• Evaluating facts and evidence; making informed decisions on the additional support needed at our centres, identifying additional risks and discussing with the relevant stakeholders.
• Decision making; from requesting detailed action plans to recommending more serious corrective action, you will be responsible for making and communicating fair decisions.
• Providing guidance and support to your team, who will then support our centres to administer exams correctly in line with our regulations.
• Continuously improving processes, procedures and external guidelines; ensuring we are always following best practice.
• Sitting on Stage One appeal panels in relation to any Compliance team.
• Managing a budget of £650k, ensuring that any spending is appropriate and in line with the set budget (Inspections role only).

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face‑to‑face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long‑term health condition.

Recruitment

We are looking to recruit two Compliance Managers to join our motivated and dedicated Inspections and Centre Monitoring teams. This is an exciting time to join us as we continue our mission to safeguard the security and integrity of Cambridge International exams and assessments.

Key Requirements

• Experience in effectively managing people and processes.
• Well‑developed communication and presentation skills that allow you to provide information to a variety of stakeholders around the world with diplomacy, precision and sensitivity.
• Accurate writing and proofing skills with strong command of English.
• Analytical, with creative problem‑solving skills.
• Experience in assessing risk and working in high‑stakes / high‑impact environments.
• Thoroughly computer literate (MS Office, database usage, able to engage with new systems quickly).
• Excellent data handling and analysis skills.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Detailed knowledge of the Cambridge exam system and the role that Compliance processes play in it.
• Knowledge of other assessment organisations' comparable compliance functions.
• Knowledge of relevant laws such as the Equality Law (2010) and GDPR.

We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Interview Process

If you are shortlisted and progressed through the stages, you can expect:

• Virtual interview via MS Teams.

If you require any reasonable adjustments during the recruitment process due to a disability or a long‑term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition. Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12‑month(s) in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Rewards and benefits

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes