Compliance Manager

JR United Kingdom; Leeds; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Compliance Officer to enhance customer outcomes and ensure adherence to regulatory standards. This pivotal role involves collaborating with various teams to define good customer outcomes and improve customer journeys within a hybrid-working environment. The company is experiencing significant growth and offers an attractive salary, bonuses, and comprehensive benefits, including substantial pension contributions. If you have a strong background in insurance compliance and excellent project management skills, this is an exciting opportunity to make a meaningful impact in a dynamic organization.

Benefits

Lucrative bonus

Comprehensive benefits package

Substantial pension contributions

Qualifications

• Experience in insurance compliance and conduct with strong interpersonal skills.
• Proven project management capabilities and ability to interface with senior management.

Responsibilities

• Define and monitor adherence to good customer outcomes across all channels.
• Support product governance and regulatory change implementation.

Skills

First line conduct and compliance experience

Interpersonal skills

Project management

Knowledge of insurance regulatory regime

Ability to drive consensus

Education

Experience in insurance carrier, MGA, or broker-based business

Job description

Social network you want to login/join with:

Compliance Officer, Leeds, West Yorkshire

Client:

Aston Charles Ltd

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

21.03.2025

Expiry Date:

05.05.2025

Job Description:

Hybrid-Working

JH-3143

Attractive salary plus bonus and benefits

A highly prestigious global insurance company seeks a Conduct Customer Outcomes Manager to play an integral role in its strategic growth.

Currently enjoying 20% year on year growth, and with plans to double in size over the next 5 years, this organisation is investing heavily in the expansion of its broker distribution arm.

Our client operates in over 20 countries and is renowned as a world-leader within its chosen markets. The company arranges insurance for some of the most fascinating risks on the planet and has a reputation for excellence, innovation, and formidable customer service.

This is a very special role because of the company’s diverse and continually-expanding product portfolio, as well as its range of distribution channels, which includes both direct and broker business.

Reporting to the Head of Underwriting Governance and Oversight, you’ll work closely with the Underwriting Team and Product Owners, distribution channel teams, MI, and Central Compliance team. This role will require you to help define good customer outcomes and set in place the MI to measure and report. With support from the 2nd line, you’ll play a pivotal part in further improving customer journeys through a balance of support and challenge, whilst ensuring compliance with regulatory standards. You’ll also support effective governance processes through the Conduct Oversight Group.

Duties will include, but not be limited to, defining and monitoring adherence to good customer outcomes across all channels (Direct, Broker, Accountant, and Partnerships), helping define and set in place the MI reporting to evidence good outcomes, as well as supporting the Head of Underwriting Governance and Oversight in the management of product governance. You’ll be reviewing and challenging business proposals to certify that internal standards, external regulations, and customer impact have been adequately considered, and you’ll support the implementation of regulatory change; assessing the impact. You’ll be continually ensuring the effective capture of management information and delivery of reporting to all relevant committees, including the preparation of materials for the Conduct Oversight Group, whilst working collaboratively with the wider team in building a high-performing team and driving standards throughout the business.

It's essential that you have first line conduct and compliance experience in either an insurance carrier, MGA, or a broker-based business, together with a thorough knowledge of the insurance regulatory regime. Just as importantly, you’ll have strong interpersonal and people management skills, with the ability to drive consensus. You must have experience interfacing with senior management and boards/committees, excellent project management capability, and a strong track record in ownership and delivery. Crucially, we are looking for someone who can understand wider objectives and then create and implement their own plan. We will consider candidates from either a commercial or personal lines insurance background.

You can be based from either Leeds, Manchester, or Birmingham, and the company operates a hybrid-working arrangement.

You’ll be rewarded with an attractive salary (negotiable depending on experience), plus a lucrative bonus and a comprehensive company benefits package, which includes substantial pension contributions.

Aston Charles - a personalised service from industry experts

General Insurance and Financial Services Recruitment

For more jobs like this, or for more information on how we may be able to help you in your search for a new job, please visit our website.