Compliance Manager

JR United Kingdom; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in air and travel services is seeking an experienced Compliance Manager for its Heathrow unit. The role focuses on ensuring adherence to food safety and health and safety regulations, conducting audits, and managing compliance processes. Ideal candidates will possess a food safety diploma and a health and safety management certificate, along with strong communication and leadership skills.

Qualifications

• Background in food safety and health and safety policies.
• Experience with audits and compliance management.
• Ability to build effective relationships with stakeholders.

Responsibilities

• Conducting food safety and health and safety audits.
• Managing audit non-conformance and corrective action processes.
• Producing regular safety reports for stakeholders.

Skills

Attention to detail

Communication skills

Problem resolution

Leadership

Education

Food safety diploma

Health and safety management certificate

Bachelor’s degree

Job description

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dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

We are seeking an experienced Compliance Manager who will be responsible for ensuring the established policies and procedures are adhered to within the Heathrow unit, with focus on food safety and health and safety. This includes undertaking and facilitating mandatory checks, driving continuous improvement in all areas of Compliance and acting as the local compliance contact.

What you’ll be doing:

• Analysing audit and other results and highlighting trends to identify risks and enable informed and effective decision making
• Communicate to, advise and support all stakeholders, making sure that the dissemination of information is appropriate, factual and timely
• Conducting food safety and health and safety audits to ascertain if the facility and associated colleagues are operating in accordance with applicable contractual requirements, laws and regulations
• Liaising with customers on all aspects of the program, including the investigation and resolution of high-risk accidents, complaints and incidents, ensuring proactive problem solving
• Managing audit non-conformance and corrective action processes and procedures and producing related reports for all stakeholders
• Managing food recall processes and procedures
• Managing food safety complaint handling processes and procedures
• Managing internal and regulatory changes for immediate introduction
• Managing temperature verification processes and procedures
• Managing the introduction of food safety and health and safety policies, procedures and systems
• Managing the introduction of initiatives and projects
• Producing regular food safety, health and safety and security reports for all stakeholders
• Providing technical advice, support and direction to providers and suppliers on food safety, health and safety and security
• Managing the Compliance Technician in Heathrow and supporting the Region Technicians and unit management teams.

This list is not exhaustive, responsibilities may vary and may include any other duties considered reasonable.

What you’ll have:

• A background in the introduction of food safety and health and safety policies, procedures and systems
• A flexible can-do approach to completing initiatives and projects
• A food safety diploma or bachelor’s degree
• A health and safety management certificate
• An excellent understanding of food safety and health and safety regulation
• An understanding of customer needs, and the ability to meet internal and external expectations
• Commitment to, promotion and demonstration of proposing improvements on strategies, policies and procedures, and managing change successfully with a positive impact
• Excellent attention to detail and communications skills, both written and verbal
• Experience with managing and conducting food safety and health and safety audits
• Experience with producing and presenting reports
• The ability to develop and maintain effective relationships with all stakeholders
• The ability to drive the attainment of organisational results and continue to do so under pressure
• The ability to effectively raise and deal with challenges and conflict and to identify, anticipate, and resolve problems
• The ability to manage workloads effectively and meet deadlines
• The ability to motivate and inspire colleagues or teams to achieve desired outcomes

What you’ll show:

• Delivering results under pressure, supporting performance improvement and customer focus
• Influencing and building relationships, motivating and inspiring, communicating effectively
• Information search and analysis, problem resolution and creative skills
• Understanding others, leadership and developing people

If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!