Compliance Manager

North Property Group; Greater London; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Competitive salary starting at £32,000

Monthly bonus scheme worth up to £3,600 per year

Opportunities for advancement

Dynamic and inclusive work environment

Company/Team events

Job summary

A leading property management firm in Greater London is seeking a Residential Property & Compliance Manager. The role requires overseeing a portfolio of residential properties, ensuring compliance with regulations, and delivering exceptional service to landlords and tenants. Ideal candidates should have at least 18 months of experience in the residential lettings sector, strong attention to detail, excellent communication skills, and a proactive approach to handling issues. An attractive salary package and growth opportunities are offered.

Qualifications

• Minimum of 18 months experience in residential lettings and property management.
• Strong IT skills are essential.
• Background in customer service is required.

Responsibilities

• Manage a portfolio of residential properties ensuring compliance and high service levels.
• Coordinate and oversee property maintenance, liaising with contractors.
• Provide support and expertise to landlords and tenants.

Skills

Organisation

Customer Service

Problem-Solving

Communication

Technical Knowledge

Negotiation

Attention to Detail

Tools

Property management software

Job description

Residential Property & Compliance Manager

About NPG

North Property Group (NPG) is transforming the property industry with a bold, innovative approach. With over two decades of combined experience, we’ve been delivering award-winning service and ground-breaking solutions since our inception in 2017. From Leeds to Manchester, London and beyond, we are more than a property agency, we are a team dedicated to crafting exceptional experiences and unlocking exclusive opportunities.

Why Join us?

We’ve been recognised for our innovation and growth, earning accolades such as:

• Ranked 46th on The Sunday Times list of fastest-growing founder-led businesses in 2023.
• Sales & Lettings Agency of the Year 2024 by the RESI Awards.
• Finalist for the Property Week Awards, Great British Entrepreneur Awards, and more.
• Among Yorkshire's top 10 fastest-growing businesses in 2023.

The Role

We are seeking a Property & Compliance Manager with a minimum of 18 months experience (ideally in the London market) who will be responsible for overseeing the letting and management of a portfolio of residential properties on behalf of investor landlords. The role requires ensuring compliance with all relevant regulations, delivering exceptional service to landlords and tenants, and maintaining the highest standards of property care. A key focus of this role is handling tenancy lifecycle processes, coordinating property maintenance, and ensuring that rental income is collected efficiently. The role also demands strong organisational skills, problem‑solving abilities, and a proactive approach to resolving tenant and landlord concerns.

Key Responsibilities

• Introducing a tenant to the landlord by arranging and conducting viewings and negotiating tenancy agreements.
• Manage a portfolio of residential properties, ensuring high levels of service and efficiency.
• Oversee our compliance with all legal and regulatory requirements, including tenancy agreements, safety certifications, and deposit protection schemes.
• Conduct routine property inspections to assess condition, identify maintenance needs, and ensure compliance with tenancy agreements.
• Handle tenancy renewals, rent reviews, and termination procedures in line with company policies and legal requirements.
• Address and resolve landlord and tenant queries in a timely and professional manner, ensuring a smooth tenancy experience.

Maintenance and Compliance

• Coordinate and oversee property maintenance, liaising with contractors and ensuring timely resolution of issues.
• Maintain accurate records of maintenance requests, works completed, and associated costs.
• Ensure all safety certificates, including gas, electrical, and fire safety, are up to date and properly documented.
• Implement and monitor compliance processes to ensure adherence to industry best practices and legal requirements.
• Conduct move-in and move-out inspections, documenting property conditions and managing deposit disputes if necessary.

Tenant and Landlord Relations

• Act as the primary point of contact for landlords and tenants, providing expert advice and support.
• Foster strong relationships with landlords by providing market insights, rental performance updates, and proactive recommendations.
• Mediate and resolve disputes between landlords and tenants, ensuring fair and practical resolutions.
• Provide guidance on rental valuations, market trends, and property investment strategies to maximise landlord returns.
• Work closely with the lettings team to ensure smooth handovers between new and outgoing tenants.
• Ensure timely collection of rent and manage arrears, implementing effective rent recovery strategies when necessary.
• Process invoices and payments for maintenance and property-related expenses.
• Assist landlords with budgeting for property expenses and advising on cost‑effective maintenance solutions.
• Provide financial reports to landlords, detailing income, expenses, and any outstanding balances.

Process and Operational Improvements

• Identify opportunities for improving property management processes and service delivery.
• Work closely with the senior management team to implement new technologies and software to streamline operations.
• Keep up to date with legislative changes and industry trends, ensuring compliance and best practice.
• Establish and maintain efficient systems for tracking tenancy agreements, maintenance schedules, and compliance documentation.

What We’re Looking For

• Organisation: Exceptional time‑management skills with the ability to handle multiple priorities efficiently.
• Customer Service: Strong commitment to delivering outstanding service to landlords and tenants.
• Problem‑Solving: Ability to address complex property and tenant issues with strategic thinking and practical solutions.
• Communication: Excellent written and verbal communication skills, adaptable to different audiences.
• Technical Knowledge: Familiarity with property management software, relevant legislation, and industry standards.
• Negotiation: Proven ability to manage difficult conversations and align differing expectations.
• Attention to Detail: Strong focus on accuracy and compliance with regulations and internal policies.

Qualifications and Experience

• Previous experience in the property sector is essential with a minimum of 18 months in the residential lettings and property management sector
• Strong IT skills, including experience with property management software.
• Strong customer service background is essential

This role offers the opportunity to work in a fast‑paced environment, managing a diverse property portfolio while delivering exceptional service. The ideal candidate will have a proactive approach, strong attention to detail, and the ability to build long‑term relationships with landlords and tenants alike.

What We Offer

• Competitive salary starting at £32,000
• Monthly bonus scheme worth up to £3,600 per year
• Opportunity to gain industry qualifications – Propertymark - ARLA
• Opportunities for advancement in a high‑growth, innovative company.
• A dynamic and inclusive work environment that values your contributions.
• Modern, stylish offices designed to foster collaboration and creativity.
• Autonomy to solve challenges and make an impact in a forward‑thinking organization.
• Company/Team events

Join Our Journey

At NPG, we’re setting new standards in real estate. If you’re ready to lead, innovate, and drive change, we want to hear from you. Apply today and be part of a team that’s shaping the future of property.