Compliance Manager

South West Community Chaplaincy; Birmingham; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

South West Community Chaplaincy in Birmingham is seeking a Compliance Manager to lead landlord compliance across a residential portfolio. The role is hybrid, with duties ensuring safety, compliance and regulatory performance.

You will manage inspections, oversee contractors, maintain records for audit, and drive improvements in processes and service quality.

Qualifications

• Strong background in housing compliance in a regulated housing context.
• Broad knowledge of gas, electrical, fire, asbestos, water hygiene and lift safety.
• Experience overseeing contractors and supplier performance.
• Understanding of health & safety and building safety legislation affecting social housing.
• Experience with compliance databases, certification and asset information.
• Ability to analyse information, identify risks and take decisive action.
• Strong communication with senior colleagues, contractors and stakeholders.
• Excellent organisational skills with ability to manage multiple programmes.
• Proactive approach to improving services.

Responsibilities

• Take ownership of landlord compliance across housing stock.
• Plan and oversee inspections, testing, servicing and follow-on works.
• Ensure statutory obligations are met and timelines are kept.
• Oversee external contractors and service levels.
• Review compliance information and certifications for audit readiness.
• Investigate non-compliance and implement action plans.
• Contribute to building safety and risk management arrangements.
• Provide updates on compliance performance and risks.
• Collaborate with teams and partners to maintain safe homes.

Job description

Compliance Manager - Social Housing

Birmingham (Hybrid)

Up to £50,000 per annum

The Role

We are currently recruiting for a Compliance Manager to join an established housing provider in Birmingham. This is an excellent opportunity for an experienced compliance professional to take responsibility for the effective management of landlord compliance across a residential property portfolio.

Working closely with senior management, contractors and internal teams, you will help ensure the organisation maintains high standards of safety, compliance and regulatory performance across its homes.

Key Responsibilities

• Take ownership of the delivery of the organisation's landlord compliance requirements across its housing stock.
• Plan and oversee programmes of inspections, testing, servicing and any necessary follow-on works.
• Ensure all statutory obligations are being met and that compliance activity is completed within required timescales.
• Oversee external contractors, challenging performance where necessary and ensuring agreed service levels are maintained.
• Review compliance information and certification, ensuring records are complete, accurate and suitable for audit and regulatory scrutiny.
• Investigate areas of non-compliance and put appropriate action plans in place to resolve issues.
• Contribute to the organisation's wider building safety and risk management arrangements.
• Provide regular updates and management information on compliance performance, risks and emerging issues.
• Work with colleagues to resolve customer concerns, complaints and escalated cases relating to safety and compliance.
• Identify opportunities to improve processes, performance and value for money across the compliance function.
• Work collaboratively with internal teams and external partners to maintain safe homes and a high-quality service.

About You

• A strong background in housing compliance, ideally within a housing association, local authority or similarly regulated organisation.
• Broad knowledge across areas such as gas, electrical, fire, asbestos, water hygiene and lift safety.
• Experience overseeing contractors and holding suppliers accountable for delivery and performance.
• A good understanding of current health & safety and building safety legislation affecting social housing.
• Experience working with compliance databases, certification and asset information.
• The ability to analyse information, identify potential risks and take decisive action to address issues.
• Strong communication skills, with the confidence to work with senior colleagues, contractors and other stakeholders.
• Excellent organisation skills and the ability to manage multiple compliance programmes simultaneously.
• A proactive approach to improving services rather than simply maintaining the status quo.
• A relevant qualification within compliance, health & safety, housing or building safety.
• NEBOSH Certificate or an equivalent Health & Safety qualification.
• Membership of an appropriate professional body would be advantageous