Compliance Investigating Officer

Commercial Ltd; Kings Hill; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Day Off

Concessionary day off at Christmas

Life assurance (4x salary)

Pension with employer contribution (4%

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Wellbeing programme

CSG Academy learning & development

Job summary

Commercial Services Group (CSG) is seeking a Senior Compliance Investigating Officer to join its Governance, Assurance and Risk team in a fast-paced environment within the UK. The role focuses on coordinating case activity, maintaining records and supporting investigations with robust documentation and audit trails.

The ideal candidate will bring process-driven experience, strong communication skills and the ability to drive improvements in compliance and safeguarding activities across the

Qualifications

• Experience supporting compliance, complaints or case administration activity in a busy environment.
• Knowledge of recruitment industry legislation is highly desirable.
• Proven customer service experience with strong communication and interpersonal skills.
• Good IT skills, particularly use of Microsoft Office packages.
• Ability to work under pressure and meet tight deadlines.
• Ability to challenge processes and identify more efficient ways of working.
• Confidence in highlighting non-conformance internally and externally.
• Experience using CRM or database systems is desirable.

Responsibilities

• Coordinating case activity in line with agreed processes, guidance and business priorities.
• Maintaining accurate records, trackers and documentation to support visibility and reporting.
• Reviewing logged cases against threshold criteria to identify escalation needs or evidence gaps.
• Supporting case-related, complaint and safeguarding activity by gathering information and organising documentation.
• Preparing draft notes, timelines, evidence packs and summaries under appropriate guidance.
• Ensuring case records are organised, accessible and retained appropriately as part of a clear audit trail.
• Monitoring progress against agreed actions and supporting timely follow-up.
• Supporting the development and maintenance of templates, checklists, guidance and process documents.
• Coordinating governance and assurance activity, including trackers, updates and documentation.
• Supporting external audits such as REC, ISO and KCC.
• Safeguarding Champion for Recruitment and Supporting with risk registers.

Skills

Case coordination

Records management

Compliance experience

Stakeholder communication

IT skills (MS Office)

CRM/database familiarity

Tools

CRM systems

Job description

Connect2Kent are looking for a proactive Senior Compliance Investigating Officer with a solutions-focused approach and strong problem-solving skills to join their Governance, Assurance and Risk team. This role would suit someone with strong administrative, compliance or case-handling experience who is looking to broaden their exposure to governance, safeguarding and assurance activity within a fast-paced and evolving environment.

Who we are

Recruitment Partnerships is a Division within Commercial Services Group (CSG), providing recruitment and workforce solutions to Kent County Council and a number of other Councils across the country. As part of CSG, we deliver high-quality, flexible recruitment services that support public sector organisations with their workforce needs, ensuring efficiency, compliance and exceptional service delivery.

Why this role matters

The ideal candidate will have experience working within a process-driven environment and the ability will play a key role in coordinating case activity, supporting investigations and ensuring clear, consistent and compliant record-keeping.

What you'll be doing

• Coordinating case activity in line with agreed processes, guidance and business priorities.
• Maintaining accurate records, trackers and documentation to support visibility and reporting.
• Reviewing logged cases against threshold criteria to identify escalation needs or evidence gaps.
• Supporting case-related, complaint and safeguarding activity by gathering information and organising documentation.
• Preparing draft notes, timelines, evidence packs and summaries under appropriate guidance.
• Ensuring case records are organised, accessible and retained appropriately as part of a clear audit trail.
• Monitoring progress against agreed actions and supporting timely follow-up.
• Supporting the development and maintenance of templates, checklists, guidance and process documents.
• Coordinating governance and assurance activity, including trackers, updates and documentation.
• Supporting external audits such as REC, ISO and KCC.
• Safeguarding Champion for Recruitment and Supporting with risk registers.

Experience and Skills

• Experience supporting compliance, complaints or case administration activity in a busy environment.
• Knowledge of recruitment industry legislation is highly desirable.
• Proven customer service experience with strong communication and interpersonal skills.
• Good IT skills, particularly use of Microsoft Office packages.
• Ability to work under pressure and meet tight deadlines.
• Ability to challenge processes and identify more efficient ways of working.
• Confidence in highlighting non-conformance internally and externally.
• Experience using CRM or database systems is desirable.

CSG is the UK's largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.

Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Salary of £28,000 per annum.

• 25 days annual leave, increasing with length of service.
• Birthday Day Off.
• One Concessionary Day off during the Christmas Period.
• Life assurance cover (4x salary).
• Pension scheme with 4% employer contribution.
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
• Volunteer days and access to a comprehensive wellbeing programme.
• Tailored development support with real opportunities to progress.
• Access to Learning & Development opportunities via our CSG Academy.