Compliance Coordinator

George Baker (Insurance Brokers) Limited; Felixstowe; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonus

Annual salary review

Free eye test and up to £69 vouchers

Interest-free company loan

Free on-site parking

Electric vehicle charging points

Optima Health EAP

Annual flu jabs

Group life policy

Flexible career pathway

Supply Chain Academy

Job summary

George Baker (Insurance Brokers) Limited is seeking an experienced Customs Compliance Specialist to maintain high standards of regulatory compliance across import operations. You will audit declarations, perform post-clearance actions and support offshore auditing functions.

You will be the expert for internal teams and clients, onboarding new clients, reviewing master data and delivering training on best practice and regulatory updates.

Qualifications

• Proven experience in customs compliance, import declarations and post-clearance procedures.
• In-depth knowledge of Incoterms, tariff classification, valuation rules and duty relief regimes.
• Experience delivering training or onboarding external clients and operational teams.

Responsibilities

• Carrying out post-import audits on declarations to check accuracy, regulatory adherence and correct duty and VAT application.
• Standardising audit processes, compiling reporting metrics and presenting findings to management.
• Leading post-clearance actions, including amendments, voluntary disclosures and duty recovery applications.
• Onboarding new clients by reviewing master data and customs documentation and setting up compliant workflows.
• Designing and delivering training for staff and clients on customs compliance best practice and regulatory updates.
• Finding process efficiencies and contributing to continuous improvement across the compliance function.

Skills

Customs compliance

Audit experience

Regulatory knowledge

Data analysis

Client communication

Offshored teams

Training delivery

ERP systems

Incoterms

Tariff classification

Education

UKWA/BIFA certs

Institute of Export

Export certifications

Tools

Customs software

Job description

What you’ll be doing

George Baker is looking for an experienced, detail-oriented Customs Compliance Specialist to maintain high standards of regulatory compliance across our import operations. You will audit import declarations, carry out post-clearance actions, support the expansion of our offshored auditing function, and act as a subject matter expert for internal teams and clients.

Auditing and quality assurance

• Carrying out post-import audits on declarations to check accuracy, regulatory adherence and correct duty and VAT application
• Standardising audit processes, compiling reporting metrics and presenting findings to management
• Supporting the transition, training and quality monitoring of our offshored declaration auditing teams

Post-clearance management and dispute resolution

• Leading post-clearance actions, including amendments, voluntary disclosures and duty recovery applications
• Tracking post-clearance applications through to resolution with customs authorities
• Investigating and resolving compliance discrepancies and HMRC or authority queries, and identifying root causes

Client onboarding and query support

• Onboarding new clients by reviewing master data and customs documentation and setting up compliant workflows
• Acting as a key contact for daily trade queries from clients, operational teams and regulatory bodies

Training and process improvement

• Designing and delivering training for staff and clients on customs compliance best practice and regulatory updates
• Finding process efficiencies and contributing to continuous improvement across the compliance function
• Supporting ad hoc customs projects and wider business needs

What you’ll bring

• Proven experience in customs compliance, import declarations and post-clearance procedures
• In-depth knowledge of customs legislation, Incoterms, tariff classification, valuation rules and duty relief regimes
• A proven track record in auditing declarations and managing complex post-clearance applications
• Experience delivering training or onboarding external clients and operational teams
• Strong written and verbal communication skills and a client-focused approach to problem solving
• High proficiency in data analysis, reporting and attention to detail
• Experience working with or overseeing offshored compliance or audit teams
• Relevant qualifications, such as UKWA, BIFA, Institute of Export & International Trade or equivalent customs certifications
• Proficiency with customs broker software and ERP systems

What’s on offer

• Discretionary bonus
• Annual salary review
• Free eye test and up to £69 in vouchers towards glasses
• Interest-free company loan
• Free on-site parking
• Electric vehicle charging points at work
• Optima Health employee assistance programme
• Annual flu jabs
• Group life policy
• Flexible career pathway
• Supply Chain Academy, which delivers learning to strengthen our organisation and the wider supply chain
• Apprenticeships in areas including technology, people, finance and operations

About us

George Baker is part of the GB Global Group, which is helping to change the logistics and global trade management market. We invest in training and development at every level.