Compliance Contract Manager

London Borough of Sutton; Carshalton; On-site; GBP 57,000 - 65,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Annual leave 28 or 33 days

Simply Health Cash Plan

Cycle to work scheme

Employee Assistance Programme

Learning and development

Job summary

Sutton Housing Partnership in Sutton is seeking an ambitious leader to oversee multi-million-pound statutory compliance portfolios. You will be the lead SME for high-level resident and leaseholder enquiries, manage complex contractor disputes and champion safety and regulatory compliance across the Big 6 suites.

With a background in Building Services, Engineering or Facilities Management and senior professional membership, you will drive partnerships with Legal, Finance and Housing teams,

Qualifications

• Academic qualification in Building Services, Engineering, Facilities Management or equivalent.
• Level 5 or 6 safety/technical qualification.
• Senior professional membership (MRICS, MCIBSE, MIWFM, or C.Build E) desirable.
• NEBOSH National Certificate desirable.

Responsibilities

• Lead SME for high-level resident and leaseholder enquiries.
• Act as final internal arbiter for complex resident complaints and contractor disputes.
• Oversee leasehold service charging and Section 20 consultation processes.

Skills

Leadership

Contract management

Commercial acumen

Customer service

Education

Degree/HNC or equivalent in Building Services/Engineering/Facilities Management

Level 5 or 6 qualification in a relevant safety/technical field

Senior professional membership (MRICS, MCIBSE, MIWFM, or C.Build E)

NEBOSH National Certificate (desirable)

Job description

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Role and our Ideal Candidate

As part of our recent pay award, the salary for this role is now £56,653–£64,935 per annum, plus LGPS pension.

An ambitious and inspirational leader, you will foster a high-performance culture of technical accuracy and statutory accountability. You will have a proven track record of strategic contract and commercial leadership, with mastery in directing complex M&E, Facilities Management, or Statutory Compliance contracts (NEC, JCT, or TPC). It is essential that you possess an academic qualification (Degree, HNC, or equivalent) in Building Services, Engineering, Facilities Management, or a relevant technical discipline, alongside a Level 5 or 6 qualification in a relevant safety or technical field. Senior-level professional membership (e.g., MRICS, MCIBSE, MIWFM, or C.Build E) and safety leadership credentials like a NEBOSH National Certificate are highly desirable.

You must be passionate about excellent customer service, serving as the lead Subject Matter Expert (SME) for high-level resident and leaseholder enquiries. You will possess the confidence and professionalism to act as the final internal arbiter for complex resident complaints and lead high-stakes contractor disputes, including potential contract terminations. With a sophisticated understanding of leasehold service charging and Section 20 consultation requirements, you will ensure that technical data and consultation processes are legally robust to protect the organization's ability to recover significant capital and revenue costs. You will build and lead high-level partnerships with internal departments (Legal, Finance, Housing) and external regulators, driving the organisational "Safety First" agenda.

Commercially driven but with a "social heart," you will maintain the "Golden Thread" of compliance data, taking ownership of the technical validity of records within Northgate/NEC to ensure they are audit-ready. Operating with high operational autonomy, you will monitor and evaluate SHP's safety policies, design and enforce rigorous Health & Safety frameworks, and produce board-level reports to translate technical data into strategic insights. You must have the ability to manage multiple high-risk workstreams simultaneously, balancing immediate reactive demands with long-term statutory safety cycles. A valid driving licence, access to your own car for business use, and a satisfactory enhanced DBS check are required for this role.

About Us

We are looking for a skilled professional to serve as a principal lead for a designated portfolio of the "Big 6" compliance workstreams, reporting directly to the Head of Building Safety and Compliance. This role holds delegated accountability, managing high-stakes professional liability and directing investment, risk assessment, and remedial strategies. The successful candidate will lead the delivery of multi-million-pound statutory compliance portfolios, driving contractor performance at a strategic level to ensure providers meet high-level KPIs and SLAs. While focusing on a specific portfolio, you will provide strategic cross-cover for the full "Big 6" suite (including Commercial Boiler Plants, LGSR, EICR, Water Safety, Active Fire, and Lifts) to ensure seamless organisational safety and resilience. You will exercise significant delegated budgetary authority for variations, payment validation, and long-term financial forecasting, acting as the technical architect for compliance-related procurement.

Our Offer To You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the Local Government Pension Scheme (opens in new window) – a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Sutton Housing Partnership Limited Registered Office: Sutton Gate, 1Carshalton Road, Sutton, Surrey, SM1 4LE
Telephone: [phone]

Registered in England and Wales - Registered Number:05589014