Compliance Caseworker: Investigate & Resolve (Hybrid)

HMRC; West of England; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Civil Service Pension

Flexible and Hybrid Working

25 days annual leave (increasing with

Career development

Job summary

HM Revenue and Customs (HMRC) is recruiting Compliance Caseworkers to review financial records, investigate potential non-compliance, and liaise with taxpayers. The role blends desk-based review with on-site work, requiring strong numerical and communication skills.

Initial training lasts 18 months across three stages in a supportive environment. The role operates on a hybrid basis with flexible working arrangements and a structured start date.

Qualifications

• Proven ability to analyse financial information and evidence.
• Excellent numerical interpretation and data handling.
• Strong verbal and written communication across audiences.
• Keen eye for detail and accuracy in casework.

Responsibilities

• Review financial records and tax returns to identify discrepancies.
• Investigate suspected non-compliance and gather evidence.
• Liaise with taxpayers, their representatives, and other stakeholders.
• Prepare comprehensive reports detailing findings and recommendations.
• Maintain up-to-date case files and ensure procedural compliance.
• Collaborate with colleagues to apply tax regulations consistently.
• Participate in ongoing training and professional development.

Skills

Analytical skills

Numerical skills

Verbal and written communication

Attention to detail

Job description

HM Revenue and Customs (HMRC) is recruiting Compliance Caseworkers to review financial records, investigate potential non-compliance, and liaise with taxpayers. The role blends desk-based review with on-site work, requiring strong numerical and communication skills.

Initial training lasts 18 months across three stages in a supportive environment. The role operates on a hybrid basis with flexible working arrangements and a structured start date.