Compliance Auditor

Everflow Ltd; Peterlee; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Pension 8%

Life insurance

Hybrid work

Leave buy/sell

Celebration holiday

Parental benefits

Free breakfast

Free parking

On-site gym

EV car scheme

Cycle-to-work

Counselling support

Virtual GP

Health plan

Job summary

Everflow Ltd in the UK is recruiting a Compliance Auditor to join the Legal and Compliance team in Peterlee. You will review sales materials, lead mis-selling investigations, and ensure fair, transparent sales practices across partners and direct teams.

You will assess communications and documentation against relevant codes, make evidence-based recommendations, and support regulatory requests with well-organised evidence. Experience in audit or investigations is essential.

Qualifications

• Experience in audit, quality assurance, investigations or sales compliance.
• Strong written and verbal communication.
• Sound judgement with principles-based rules.

Responsibilities

• Deliver the sales audit programme for third party partners and direct team.
• Investigate mis-sell and fraud from report to outcome; document findings.
• Assess calls, docs and evidence against Customer Protection Code and equivalents.
• Recommend fair customer redress and manage escalations when needed.
• Spot patterns across audits and raise issues early to improve controls.
• Support regulatory requests with accurate, well-organised evidence.
• Maintain experience in audit, QA, investigations or sales compliance.
• Operate with clear, precise written and verbal communication.
• Manage casework effectively.
• Knowledge of UK water or wider utilities market (desirable).
• Experience of fraud investigations (desirable).

Skills

Audit & compliance

Investigations

Communication

Regulatory knowledge

Case management

Job description

At Everflow , we’re on a mission to reshape the utility industry.

We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day.

Our quest is simple but powerful: bringing services together to make lives simple . By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.

And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.

Role Overview

We have an opportunity for a Compliance Auditor to join our Legal and Compliance team in Peterlee.

Y ou’ll be responsible for reviewing sales material and ensuring sales are made accurately, transparently and fairly, including leading on mis-selling and fraud investigations. You’ll be part of a small, specialist team where your work shapes how we sell and how we protect customers.

Responsibilities include

• Deliver the sales audit programme covering our third party partners as well as our direct team
• Investigate mis-sell and fraud allegations from first report to outcome, and write up findings that stand up to challenge
• Assess sales calls, documentation and evidence against the Customer Protection Code of Practice and the Scottish equivalents
• Make fair, evidenced recommendations on customer redress and TPI action, managing escalations when required
• Spot patterns across cases and audits, and raise them early so controls can be reviewed
• Support regulatory requests and assurance work with accurate, well-organised evidence
• Experience in audit, quality assurance, investigations or sales compliance
• Sound judgement when the rules are principles-based and the answer isn’t obvious
• Clear, precise written and verbal communication
• Experience managing casework
• Knowledge of the UK water or wider utilities market (desirable but not essential)
• Experience of fraud investigation (desirable but not essential)

What We Offer

• You’ll get a competitive salary with annual reviews
• a generous pension of up to 8% employer contribution
• life insurance worth up to three times your salary
• You’ll enjoy hybrid working (up to three days from home)
• the option to buy or sell up to five days of annual leave
• an extra celebration holiday
• enhanced parental and sickness benefits
• free breakfast
• free parking
• an on-site gym at our Peterlee HQ
• access to an EVcompany car scheme
• a cycle-to-work scheme
• 24/7 counselling
• virtual GP access
• a healthcare cash plan covering dental, physio, and optical care becauselooking after peopleshouldn’tstop at work.

Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.