Regulatory Investigations Support

Thames Water Ltd; Reading; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Salary up to 40k

26 days leave

Performance pay

Pension scheme

Health & wellbeing benefits

Job summary

Thames Water Ltd is seeking a Regulatory Investigations Support to strengthen document control, records gathering and data consolidation for regulator submissions. The role supports transparency with regulators and customers while coordinating across business areas.

You will manage governance for investigations, draft responses, and maintain compliant processes to address regulator requests, with a 36-hour weekly pattern from Monday to Friday.

Qualifications

• Experience of supporting compliance, regulatory, governance, audit or remediation activity within a regulated environment.
• Experience maintaining trackers, logs, records or documentation.
• Strong organisational skills to manage competing priorities and meet deadlines.
• Excellent written and verbal communication with ability to produce reports and updates.
• Strong analytical skills to review information, spot issues and draw conclusions.
• Great attention to detail with ability to maintain audit trails and evidence.
• Ability to collaborate with internal and external stakeholders.

Responsibilities

• Preserve materials related to regulatory investigations and create archiving system.
• Manage critical workstreams with milestones to meet regulatory deadlines.
• Review and refresh policies for consistent response to investigations.
• Draft timely responses to information requests across teams.
• Ensure regulatory submissions follow company processes and sign-off in a timely manner.

Skills

Regulatory compliance

Governance tracking

Documentation management

Stakeholder communication

Analytical thinking

Attention to detail

Project coordination

Job description

As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today and building resilience for tomorrow.

This role will work within the Regulatory Investigations team to improve our document control process, gather records and consolidate data to enable us to provide documentation to the regulators in a timely manner. This role plays a key part in our commitment to maintain complete transparency with our regulators and customers.

What you’ll be doing as a Regulatory Investigations Support

• Preserve materials relating to regulatory investigations and create a system for archiving documentation and data for past, current and future regulatory investigation files.
• Programme management of critical workstreams, setting up ways of working and clear milestones to enable compliance with regulatory deadlines.
• Review and refresh our policies and procedures around how we will respond to investigations to ensure consistency of approach.
• Draft timely and accurate responses to regulatory information requests, working across business to bring in subject matter expertise.
• Make sure all regulatory submissions follow the company processes and policies, including SoDA and IIDs. Manage governance and sign off in a timely manner, and drive positive action to address issues raised.
• Working pattern – 36 hours Monday to Friday

What you should bring to the role

The essential criteria to help you succeed in this role is:

• Experience of supporting compliance, regulatory, governance, audit or remediation activity within a regulated environment.
• Experience of maintaining trackers, logs, records or documentation
• Good organisational skills, with the ability to manage competing priorities and meet deadlines.
• Good written and verbal communication skills, including the ability to produce clear and accurate reports and updates.
• Strong analytical skills, with the ability to review information, spot issues and draw clear conclusions.
• Strong attention to detail and ability to maintain accurate records, audit trails and supporting evidence.
• Ability to build effective working relationships and work collaboratively with a range of internal and external stakeholders.

Extra qualities that would be a great fit for our team:

• Experience of preparing reports, updates or briefing material for internal stakeholders, governance forums or assurance activity.
• Experience in the water sector, utilities, infrastructure or another regulated industry.
• Experience of supporting responses to information requests, audits or reviews.
• Knowledge of the water regulatory environment, including Ofwat, the Environment Agency or Drinking Water Inspectorate requirements.

What’s in it for you?

• Competitive salary of up to £40,000 per annum
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you