Compliance Assistant

London Borough of Hackney; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Compliance Assistant to enhance service delivery within their education system. This role focuses on managing complaints and information requests while promoting compliance with statutory deadlines. The successful candidate will contribute to a trauma-informed and anti-racist approach, ensuring that all stakeholders receive timely and effective responses. Join a forward-thinking organization that values diversity, inclusion, and the unique contributions of its staff. This is an exciting opportunity to make a meaningful impact in the lives of children and young people in a vibrant community.

Qualifications

• Experience in compliance or administrative roles.
• Ability to manage information requests and complaints effectively.

Responsibilities

• Assist in managing complaints and information requests.
• Support the Compliance Officer in ensuring compliance with regulations.

Skills

Compliance Management

Communication Skills

Analytical Skills

Problem Solving

Education

Relevant Degree or Equivalent Experience

Job description

12 Month Fixed Term/ Secondment Opportunity – Full time

Hackney Education provides a range of services to support the education of children, young people and adults in our inner London borough. Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. Within our diverse borough we serve a wide range of children and young people. We have a particular focus on supporting less advantaged families: Hackney figures in the 10% most deprived boroughs in England on a number of measures.

Hackney Education’s key priority is to improve the life chances of every child, young person and learner: making Hackney the most forward looking education system in the UK, where schools, settings and partners provide an exciting environment which ensures inclusion and success for everyone. We see our borough as being one of the best places in the country for young people to grow, learn, develop and achieve –and one of the best places for colleagues to work and thrive in our education system.

To help us ensure that Hackney Education responds with maximum efficiency and effectiveness to complaints, freedom of information requests (FOIs) and subject access requests (SARs), we are seeking a Compliance Assistant.

This new role will support the Compliance Officer in promoting and enabling the highest levels of staff compliance with processes governing complaints, FOIs and SARs, which includes meeting statutory deadlines.

In addition to ensuring that our complainants and information requesters receive good and timely responses, as Compliance Assistant you will assist Hackney Education in using complaints and information requests as opportunities to reflect on and improve the services we provide, in line with our systemic, trauma-informed and anti-racist (STAR) approach.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date: 11 May 2025 (22:59)

Interviews: W/C 19 May 2025

If you have any questions please do not hesitate to contact us at [e-mail].

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people and people from a black and ethnic minority background as these groups are currently under represented in our workforce.