Compliance Advisor

NHS Business Services Authority; North East; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Salary progression

Job summary

The NHS Business Services Authority is seeking a Compliance Advisor within the Pensions team. You will conduct independent compliance reviews, interpret complex pension regulations and work with cross-functional colleagues to improve processes, while delivering high-quality customer service to NHS staff and pension scheme members.

Hybrid working arrangements apply, with a flexible pattern where possible. This role contributes to ensuring accurate pension administration and compliance across the

Qualifications

• Undertake in-depth compliance reviews with minimal guidance.
• Interpret complex pension regulations and legislation.
• Analysing information and reconciling data across payroll systems.

Responsibilities

• Undertake independent compliance reviews and identify improvement areas.
• Investigate issues and work with colleagues to drive continuous improvement.
• Interpret regulations and relate them to NHS Pension Scheme governance.
• Support the administration of the NHS Pension Scheme and customer service delivery.

Job description

The Customer is at the heart of everything that we do. This role plays an important part of the service we provide to those customers.

The post holder will work as part of the Compliance Team to undertake, with minimal guidance, in depth compliance reviews. In order to undertake compliance reviews the post holder must be able to identify, understand and extract the relevant information from: NHS Pension Scheme regulations; over-riding UK pension’s legislation and associated pension, finance and payroll systems.

The post holder will be required to deliver high quality customer service, including communicating effectively with customers, stakeholders and third party contractors often on complex and what may develop to be contentious issues. This will involve dealing with both internal and external customers and will require analysis, investigation, payment calculations and reconciliation of information.

The role will require someone who can be flexible and adaptable in their working day as they carry out delivery of all the compliance objectives.

If you have experience working in a regulated environment and enjoy analysing information, identifying improvements and helping organisations stay compliant, this could be the perfect next step in your career. We're looking for a Compliance Advisor to join our Pensions team, where you'll play an important role in supporting the administration of the NHS Pension Scheme and helping us deliver an excellent service to our customers.

In this role, you'll undertake independent compliance reviews, interpret complex legislation and regulations, investigate issues, and work with colleagues across the business to drive continuous improvement. You'll have the opportunity to use your analytical skills, influence positive change and contribute to work that has a meaningful impact on NHS employees and pension scheme members across the country.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

We are people connected to care.

For further details / informal visits contact: Name: Scott Smith Job title: Service Delivery Manager Compliance and Governance Email address: [e-mail]