Compliance Admin Support Assistant (12m FTC)
Paradigm Housing Group
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Benefits offered by this job
Job summary
Paradigm Housing Group in High Wycombe seeks a Compliance Admin Support Assistant to join our M&E Compliance team. You will support servicing programmes, contractor management, certification checks and compliance reporting across M&E, asbestos, water hygiene, lifts and electrical safety.
You will help plan and schedule servicing, raise purchase orders, review completed works, upload certification and maintain accurate records in our compliance systems.
Qualifications
- Experience handling maintenance calls, technicians, contractors or customer service administration.
- Confident using Microsoft Office, Outlook, SharePoint, Teams and CMMS.
- Experience liaising with contractors and supporting contract management.
- Experience handling quotations and raising purchase orders.
- Methodical approach with strong problem-solving skills.
Responsibilities
- Provide administration support across M&E, asbestos, water hygiene and lifts
- Allocate planned, reactive and remedial works to contractors
- Raise purchase orders and process invoices within agreed timeframes
- Review remedial works and challenge contractor inconsistencies
- Upload certification, surveys and compliance documents
- Extract data from internal and external portals to produce reports
- Prepare analysis for subcontractor meetings, organize meetings and take minutes
- Make courtesy calls to customers and support communication of planned works
- Manage customer expectations and respond positively to enquiries
- Support cross-team working and departmental targets
- Provide project support to the M&E Manager when required
- Follow health and safety and safe working practices
- Order parts and materials within authorised values
- Issue work to contractors within authorised values
- Report situations outside the remit to the M&E Manager
Skills
Tools
Job description
About you
Location: Wooburn Green, High Wycombe
Hybrid working: Minimum two days per week in the office, three days per week working from home
Salary: £26,614 + excellent benefits
Contract: Fixed term contract, 12 months
Hours: 37 per week
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future. As part of this, we are strengthening our compliance and safety functions to ensure our homes remain safe, well maintained and fully compliant.
We are looking for a Compliance Admin Support Assistant to join our M&E Compliance team. This team plays a vital role in ensuring our homes meet all mechanical and electrical compliance requirements. You will support servicing programmes, contractor management, certification checks and compliance reporting across areas such as M&E, asbestos, water hygiene, lifts and electrical safety.
You will help plan and schedule servicing, raise purchase orders, review completed works, upload certification and maintain accurate records in our compliance systems. You will also support the asbestos workstream by reviewing surveys and removal documentation, updating digital registers and working with CSV data (raw data).
This role is ideal for someone organised, confident using systems and comfortable working with contractors, technicians and customers. You will help deliver a safe, compliant and customer-focused service.
- Provide administration support across M&E, asbestos, water hygiene and lifts
- Allocate planned, reactive and remedial works to contractors
- Raise purchase orders and process invoices within agreed timeframes
- Review remedial works and challenge contractor inconsistencies
- Upload certification, surveys and compliance documents
- Extract data from internal and external portals to produce reports
- Prepare analysis for subcontractor meetings, organize meetings and take minutes
- Make courtesy calls to customers and support communication of planned works
- Manage customer expectations and respond positively to enquiries
- Support cross-team working and departmental targets
- Provide project support to the M&E Manager when required
- Follow health and safety and safe working practices
- Order parts and materials within authorised values
- Issue work to contractors within authorised values
- Report situations outside the remit to the M&E Manager
- Accurate and timely compliance administration
- Strong contractor communication and well-managed servicing programmes
- High-quality documentation and certification uploaded correctly
- Clear reporting and data analysis supporting compliance performance
- Positive customer communication and satisfaction
- Effective support to the wider compliance team
- A team player with good communication skills
- Experience handling maintenance calls, technicians, contractors or customer service administration
- Confident using Microsoft Office, Outlook, SharePoint, Teams, CMMS and contractor portals
- Experience liaising with contractors and supporting contract management
- Experience handling quotations and raising purchase orders
- Methodical approach with strong problem-solving skills
- Ability to stay calm under pressure and prioritise tasks
- Customer-focused approach
- Understanding of compliance areas such as gas, fire, water, lifts, electrical and asbestos
- Awareness of health and safety legislation
- Experience scheduling programmed works
- Experience producing reports and analysing data
- annual salary: £26,614 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan - claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working - hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 2 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
- 37 hours per week
- Monday - Thursday 09:00 - 17:30
- Friday 09:00 - 17:00
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 25/09/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
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