Complex Works Manager

B3Living; Broxbourne; Hybrid; GBP 55,000 - 61,000; Full time

Benefits offered by this job

27 days holidays + bank holidays

Up to 12% pension contribution

Life assurance

Health cash plan / private medical

Enhanced family leave

Flexible/hybrid working

Car loans / cycle to work / electric车

Flexible/hybrid working

Job summary

B3 Living Limited is seeking a highly capable professional to lead the Complex Works service, delivering voids, damp and mould, disrepair and environmental protection works across our properties. You will manage a dedicated team, coordinate with contractors and stakeholders, and ensure services meet legal and regulatory standards while driving efficiency and excellent tenant outcomes.

The role requires strong technical and commercial knowledge of complex housing works, with a focus on budgets

Qualifications

• Leadership experience overseeing teams in housing/property services.
• Experience managing contractors and budgets in social housing or similar.
• Experience handling disrepair and damp/mould cases.

Responsibilities

• Lead the Complex Works service to deliver voids, damp and mould, disrepair and environmental protection works.
• Manage a dedicated team and coordinate with contractors and stakeholders.
• Oversee budgets, operational and financial risks, and drive value for money and customer outcomes.

Skills

Team leadership

Contractor management

Budget management

Disrepair and damp mould knowledge

Customer-facing

Technical knowledge of complex works

Full driving licence

Job description

Flexible and hybrid working (working in the office a minimum of three days per week)

Permanent, full-time, 37 hours per week

Salary: £54,504 - £60,560 per annum, subject to skills and experience

We have an exciting opportunity for high calibre housing or property services professional with strong technical and commercial knowledge, proven leadership skills and expertise in managing complex works, contractors and budgets.

In this role, you’ll lead our Complex Works service, overseeing the delivery of voids, damp and mould, disrepair and environmental protection works to ensure our customers have safe, well-maintained homes. Managing a dedicated team and working closely with contractors and key stakeholders, you’ll ensure services are delivered efficiently to a high standard and in line with legal and regulatory requirements. You’ll also oversee budgets, manage operational and financial risks, and drive continuous improvement to deliver value for money, excellent customer service and positive outcomes for residents.

We’re looking for someone with…

• Substantial experience of housing or property services
• Experience managing contractors and budgets
• Experience managing disrepair and damp and mould cases
• Experience working in a customer-facing role in social housing or similar industry
• Experience leading a team
• Strong technical and commercial knowledge relevant to complex works
• Knowledge of disrepair legislation and the regulatory environment in which we operate
• A full, valid driving licence and access to a car

In addition, due to the nature of this role, you will also be required to have a basic criminal record (DBS) check, which we will pay for.

We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

• 27 days’ holiday per year plus bank holidays (pro rata for part-time colleagues).
• Buy and sell holiday scheme.
• Up to 12% pension contribution.
• Life assurance cover.
• Funded health cash plan or subsidised private medical insurance.
• Enhanced family leave.
• Range of special leave.
• Car loans, cycle to work and electric car lease scheme.
• Opportunities for flexible/hybrid working.

The closing date for this vacancy is 11th November 2026.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.

Other organisations may call this role Repairs Manager, Property Works Manager, Housing Repairs Manager, Property Services Manager, Property Maintenance Manager, Housing Maintenance Manager, Maintenance Manager, Building Maintenance Manager, or Building Services Manager.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.