Complex Manager

YTC BUILDING SERVICES PTE LTD; High Street; Vor Ort; GBP 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration package

AWS (Annual Wage Supplement)

Medical and insurance benefits

Lunch provided

Dynamic and collaborative working env

Zusammenfassung

YTC Building Services Pte Ltd is seeking a Complex Manager to oversee operations, maintenance, administration, and financial management of a mixed-use development comprising retail and hotel components. You will lead the on-site team, coordinate contractors and service providers, and liaise with stakeholders to support the Management Council and owners.

The role requires 5–8 years of property management experience, with at least 3 years in a managerial capacity, and a solid understanding of

Qualifikationen

• Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management, or related discipline.
• 5–8 years of relevant property or facilities management experience, with at least 3 years in a managerial or supervisory role.
• Good knowledge of the Building Maintenance and Strata Management Act (BMSMA) and relevant statutory regulations.
• Experience managing mixed-use developments, commercial properties, retail centres, hotels, or integrated developments is a plus.
• Strong leadership, communication, negotiation, and interpersonal skills.
• Ability to manage multiple priorities, work under pressure and meet tight deadlines.

Aufgaben

• Oversee daily operations and maintenance of the property and supervise on-site teams.
• Ensure building services including M&E, lifts, fire protection, security, cleaning, landscaping are maintained to standards.
• Plan preventive maintenance programmes and asset replacement.
• Monitor contractor performance and ensure compliance with contracts and service standards.
• Coordinate emergency responses and ensure timely resolutions.
• Prepare reports, budgets, and operational updates; organise AGMs/EGMs; maintain statutory records.

Kenntnisse

Leadership

Communication

Negotiation

Interpersonal skills

Time management

Problem solving

Ausbildung

Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management, or related discipline

Tools

Microsoft Office

Property management software

Jobbeschreibung

Job Summary

We are seeking a highly motivated, hands-on, and experienced Complex Manager to oversee the overall operations, maintenance, administration, and financial management of a mixed commercial development comprising a retail complex and hotel components. The successful candidate will ensure the property is well-maintained, operates efficiently, complies with all statutory requirements, and delivers a safe and pleasant environment for owners, tenants, guests, and visitors.

The Complex Manager will lead the on-site management team, coordinate with contractors and service providers, liaise with stakeholders, and provide strategic and operational support to the Management Council and property owners.

Key Responsibilities

Property & Facilities Management

• Oversee the daily operations and maintenance of the property.

• Ensure all building services, including M&E systems, lifts, fire protection systems, security, cleaning, landscaping, and other facilities, are properly maintained.

• Plan and implement preventive maintenance programmes and asset replacement plans.

• Monitor contractors' performance and ensure compliance with contract specifications and service standards.

• Attend to emergency situations and coordinate prompt resolution.

Administration & Compliance

• Ensure compliance with the Building Maintenance and Strata Management Act (BMSMA), Workplace Safety and Health (WSH) requirements, Fire Safety regulations, and other applicable legislation.

• Prepare reports, management papers, budgets, and operational updates.

• Organise and attend Council Meetings, Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs).

• Maintain proper records, statutory documents, contracts, licences, and certifications.

Financial Management

• Prepare annual budgets and monitor operating expenditure.

• Review monthly financial reports and recommend cost-saving initiatives.

• Manage procurement, quotations, tenders, and contract administration.

• Ensure proper financial controls and compliance with approved budgets.

Stakeholder & Tenant Management

• Build and maintain positive relationships with subsidiary proprietors, tenants, hotel operators, contractors, consultants, and government agencies.

• Handle feedback, complaints, and operational issues professionally and promptly.

• Support tenant fit-out, renovation, and reinstatement works.

Team Leadership

• Lead, supervise and mentor on-site team.

• Allocate work, monitor performance, and ensure service excellence.

• Foster teamwork and promote continuous improvement within the organisation.

Project Management

• Manage upgrading works, capital improvement projects, and major repairs.

• Coordinate consultants, contractors, and stakeholders to ensure projects are completed on time, within budget, and to the required quality standards.

Requirements

• Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management, or a related discipline.

• Minimum 5-8 years of relevant property or facilities management experience, with at least 3 years in a managerial or supervisory role.

• Good knowledge of the Building Maintenance and Strata Management Act (BMSMA) and relevant statutory regulations.

• Experience managing mixed-use developments, commercial properties, retail centres, hotels, or integrated developments will be an advantage.

• Strong leadership, communication, negotiation, and interpersonal skills.

• Ability to manage multiple priorities, resolve issues effectively, and work under pressure.

• Proficient in Microsoft Office applications and property management software.

Personal Attributes

• Strong leadership and decision-making abilities.

• Excellent organisational and planning skills.

• Customer-focused with a service-oriented mindset.

• High level of integrity, professionalism, and accountability.

• Resourceful, proactive, and able to work independently.

• Calm and composed in handling emergencies and challenging situations.

What We Offer

• Competitive remuneration package.

• AWS.

• Medical and insurance benefits.

• Lunch provided.

• A dynamic and collaborative working environment.