Complex Enquiries Lead

Places for People; Preston; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension with matched contributions up 

Bonus scheme: 2%

35 days holiday (incl. bank holidays)

Healthcare cashback plan

Wellbeing support

Training & development

Life Assurance

Gym membership

Job summary

Places for People is seeking a Complex Enquiries Lead for Property Sales in Preston. You will lead on challenging, legally sensitive sales enquiries and escalated transactions, providing expert guidance to colleagues and stakeholders while coordinating with solicitors and valuers.

You will also coach the team, identify recurring issues, and drive process improvements to ensure compliant, customer-focused delivery.

Qualifications

• At least three years' experience within property sales, housing or legal conveyancing.
• Experience managing complex property sales transactions or cases within a legal or conveyancing environment.
• Knowledge of housing legislation, regulatory frameworks and legal processes relating to property sales or shared ownership.
• Experience coaching, training or developing Colleagues to improve team capability and performance.
• Experience delivering services against targets, service-level agreements and legal or contractual requirements.

Responsibilities

• Take the lead on complex and legally sensitive property sales enquiries, escalated complaints and transactions.
• Provide expert guidance to Colleagues and stakeholders using housing legislation and regulatory requirements.
• Coach and support Colleagues, helping the team handle complex cases and improve processes.
• Work closely with solicitors, valuers and internal teams to overcome barriers and achieve successful outcomes.

Skills

Complex property sales

Legal conveyancing

Coaching / mentoring

Stakeholder management

Legislation interpretation

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

Property Sales is a specialist team that manage a wide variety of sale transactions including statutory Right to Buy and Right to Acquire, Shared Ownership Staircasing, Lease Extensions and Resales.

We have 2 positions available a 12-month FTC role and a permanent role. As our Complex Enquiries Lead, you will take the lead on complex and legally sensitive property sales enquiries, escalated complaints and transactions.

You will use your knowledge of housing legislation, regulatory requirements and legal documentation to provide expert guidance to Colleagues and stakeholders. You will have delegated authority to approve key stages, resolve escalated issues and maintain service continuity when the Property Sales Team Leader is unavailable.

You will also coach and support Colleagues, helping the team build its knowledge and confidence when handling complex cases. By identifying recurring issues and improving processes, you will help us deliver efficient, compliant and Customer-focused services. You will work closely with solicitors, valuers and internal teams to overcome barriers and achieve successful outcomes.

This is a hybrid role based from our Preston office usually in the office Mondays and Tuesdays.

Essential criteria

To be considered for this role, your CV should clearly demonstrate:

• At least three years' experience within property sales, housing or legal conveyancing.
• Experience managing complex property sales transactions or cases within a legal or conveyancing environment.
• Knowledge of housing legislation, regulatory frameworks and legal processes relating to property sales or shared ownership.
• Experience coaching, training or developing Colleagues to improve team capability and performance.
• Experience delivering services against targets, service-level agreements and legal or contractual requirements.

More about you

You will be confident managing complex, sensitive and escalated cases while balancing competing priorities in a busy environment. You can interpret legislation and legal documentation, apply professional judgement and explain complex information clearly to Customers, Colleagues and professional partners.

You will be comfortable influencing others and working collaboratively with solicitors, valuers and internal stakeholders. You will also look for practical ways to improve processes, reduce risk and strengthen the Customer experience. A legal qualification relating to housing or property sale would be beneficial, although significant relevant experience will also be considered.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.
You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence