Complex Case Manager, Housing Repairs

Action Together; Greater London; Hybrid; GBP 34,000 - 44,000; Full time

Benefits offered by this job

Excellent pension plan

28 days annual leave + BHs

Westfield Health Cash Plan

Life assurance

Volunteer days

Job summary

L&Q is one of the UK’s leading housing associations and providers of social and affordable homes, serving around 250,000 residents across London, the South East and North West England.

The Complex Case Management Officer role sees cases through from referral to resolution, coordinating residents, partners and contractors to deliver practical, timely outcomes with a focus on safeguarding and resident wellbeing; hybrid working is available.

Qualifications

• Experience managing complex resident, repairs and housing cases.
• Understanding of risk management and safeguarding considerations.
• Strong communication and collaboration skills.

Responsibilities

• Manage complex resident cases from referral through closure.
• Review case histories and repairs records to create resolution plans.
• Coordinate with contractors, surveyors and local authorities to action plans.
• Maintain accurate records, monitor deadlines and escalate risks when needed.
• Identify service improvements to reduce repeat escalations.

Job description

L&Q is one of the UK’s leading housing associations and providers of social and affordable homes, serving around 250,000 residents across London, the South East and North West England.

The Complex Case Management Officer role sees cases through from referral to resolution, coordinating residents, partners and contractors to deliver practical, timely outcomes with a focus on safeguarding and resident wellbeing; hybrid working is available.