Complex Carer

Coyle Homecare; Devizes; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Training & development

Consultant support

Referral bonus

Online payslips

On-site parking

Uniform provided

Job summary

Coyle Homecare in Devizes is seeking a compassionate Complex Carer to deliver 1:1 care in a client’s home within a 24-hour support package. The role involves 12-hour shifts, days, nights and weekends, with full training provided to work safely with a client who has complex medical needs.

You will join a dedicated team supporting a sociable, 48-year-old man, focusing on independence, dignity and wellbeing, while maintaining high standards of confidentiality and professional care on every shift.

Qualifications

• Minimum six months' experience in complex care or neurological conditions.
• Willingness to learn and adapt to client-specific care plans.
• Practical experience in medication administration and moving & handling.
• Excellent observation and reporting skills.
• Strong communication with the service user, family and clinicians.
• Flexible 12-hour shift availability, including days, nights and weekends.

Responsibilities

• Provide 1:1 personalised care within a 24-hour package.
• Support daily living, hygiene and nutrition with dignity.
• Assist safe mobility and transfers in home and community.
• Administer prescribed medications safely and accurately.
• Monitor health and wellbeing; report changes promptly.
• Record care activities, observations and concerns daily.
• Collaborate with family and healthcare professionals.
• Maintain confidentiality and uphold safeguarding standards.

Skills

Personal Care

Moving & Handling

Medication Administration

Health Monitoring

Observation & Reporting

Emotional Support

Communication Skills

Safety & Safeguarding

Job description

Complex Carer – Devizes

Location: Devizes, Wiltshire (central location)

Job Type: Full-time / Part-time

Salary: £16.00–£20.00 per hour, depending on experience (DOE)

Care Package: 24-hour support package, providing 1:1 care

Shift Pattern: 12-hour shifts, including days, nights, weekends and rota-based working

Work Location: In person

About the Role

Are you an experienced and compassionate Complex Carer looking for a rewarding opportunity in Devizes, Wiltshire? This role offers competitive pay rates of £16.00–£20.00 per hour, ongoing training, and the opportunity to make a meaningful difference in someone's life through dedicated, person-centred care.

Coyle Homecare is a Care Quality Commission (CQC) registered agency and has been a leading provider of homecare services in the UK for over 20 years. We are seeking dedicated, reliable and compassionate Complex Carers to join our team, providing high-quality, one-to-one care and support to an adult in the comfort of his own home.

You will be supporting a warm, engaging and sociable 48-year-old man who lives in a clean, modern flat in a central location in Devizes. He has a complex medical history, including malignant brain tumours, a stroke and cognitive impairment, which present significant daily challenges. However, maintaining his independence, dignity and quality of life remains a priority.

We are looking for calm, friendly and observant carers who can confidently support his complex physical and neurological needs while providing genuine companionship, emotional reassurance and encouragement. The successful candidates will play an important role in maintaining his safety, promoting his wellbeing and supporting him to enjoy everyday life as independently as possible.

Full client-specific training will be provided to ensure you feel confident and equipped to deliver safe, effective and personalised care.

Key Responsibilities

As a Complex Carer with Coyle Homecare, you will play a vital role in delivering consistent, high-quality, person-centred care within a 24-hour, one-to-one support package. Your responsibilities will include:

• Personal Care and Daily Living: Assist with personal hygiene, dressing, nutrition and other activities of daily living, always promoting dignity, independence and choice.
• Mobility and Moving & Handling: Support safe mobility and transfers within the home and community, following appropriate moving and handling procedures.
• Medication Administration: Administer medication safely and accurately in accordance with prescribed instructions, care plans and relevant procedures.
• Health Monitoring: Monitor the service user's health and wellbeing, including blood glucose levels using a Libre sensor, and remain alert to changes that may indicate a deterioration in his condition.
• Complex Medical Support: Maintain awareness of the risks associated with seizures, diabetes and adrenal insufficiency, following individual care plans and training.
• Observation and Emergency Response: Recognise early warning signs of medical deterioration, respond calmly and appropriately to emergencies, and promptly escalation concerns to healthcare professionals when required.
• Emotional Support and Companionship: Build a trusting relationship through friendly interaction, reassurance and compassionate support, helping to maintain emotional wellbeing and reduce feelings of anxiety or distress.
• Lifestyle and Community Access: Encourage independence and participation in everyday activities, accompany the service user to appointments and activities as required, and support safe access to the local community.
• Record Keeping and Reporting: Maintain accurate, timely and confidential daily care records, documenting care delivered, observations, medication administration and any changes or concerns.
• Family and Multidisciplinary Collaboration: Work closely with the service user's family and relevant healthcare professionals to support continuity of care and ensure that his individual needs are met.
• Safeguarding and Confidentiality: Protect the service user's rights, privacy, dignity and safety, following safeguarding procedures and maintaining strict confidentiality.
• Consistent, Person-Centred Care: Follow agreed care plans, risk assessments and professional guidance, adapting support to the service user's changing needs while respecting his preferences and independence.

Key Job Requirements

To be considered for this Complex Carer position, candidates must meet the following essential requirements:

• A minimum of six months' experience in complex care, healthcare or supporting individuals with neurological conditions.
• A genuine willingness to learn new skills and develop knowledge to meet the needs of an individual with complex medical requirements.
• Practical experience in medication administration and moving and handling.
• Excellent observation skills, with the ability to recognise and report changes in a person's health or behaviour.
• Strong verbal and written communication skills, including the ability to communicate effectively with the service user, his family and healthcare professionals.
• A reliable and flexible approach to working 12-hour shifts, including days, nights, weekends and a rota-based schedule.
• The ability to remain calm, professional and focused during stressful situations or medical emergencies.
• A sound understanding of safeguarding, confidentiality and the importance of maintaining dignity and respect in all aspects of care.
• A compassionate, patient and observant approach, with a commitment to delivering safe, high‑quality and person‑centred support.
• A willingness to complete client‑specific training and follow individual care plans, policies and procedures.

Desirable Skills and Experience

The following skills and experience would be advantageous for this role:

• Experience supporting individuals with seizure management, stroke rehabilitation or neurological conditions.
• Knowledge of diabetes and associated risks, including familiarity with continuous glucose monitoring systems such as Libre sensors.
• Knowledge or experience of supporting individuals with adrenal insufficiency.
• Experience providing emotional support to individuals living with cognitive impairment or complex health conditions.
• Strong problem‑solving skills and the ability to respond appropriately to changing care needs and unexpected situations.
• A deep understanding of, and genuine commitment to, the wellbeing and independence of others.
• The ability to listen actively and communicate clearly with service users, their families and multidisciplinary healthcare teams.
• Patience, resilience and the ability to provide consistent support during challenging days.
• The capacity to think clearly, recognise potential risks and make appropriate decisions within the scope of training and care plans.
• Punctuality, dependability and a consistently professional approach to work.

Benefits of Working for Coyle Homecare

As a Complex Carer with Coyle Homecare, you will receive competitive pay of £16.00–£20.00 per hour, depending on experience, alongside the opportunity to develop your skills while making a genuine difference to someone's quality of life.

We also offer a range of benefits and support, including:

• Competitive hourly pay: Earn between £16.00 and £20.00 per hour, depending on experience.
• Flexible working opportunities: Full‑time and part‑time opportunities are available within a 24‑hour care package, with 12‑hour shifts across days, nights and weekends on a rota basis.
• Training and development: Access opportunities for professional development, ongoing learning and full client‑specific training to help you deliver safe and effective complex care.
• Dedicated consultant support: Benefit from the assistance of a supportive and dedicated consultant throughout your employment.
• Referral bonus: Receive a bonus for recommending qualified healthcare professionals to join Coyle Homecare, subject to the applicable scheme terms.
• Convenient payroll access: Access your payslips online and benefit from a streamlined payroll process.
• On‑site parking: Parking is available where applicable.
• Company‑provided uniform: Receive a free new uniform provided by the company.

Join Coyle Homecare Today

If you are a caring, dependable and motivated individual with experience in complex care or healthcare, this is an excellent opportunity to make a meaningful difference in the life of someone who values his independence, dignity and social connections.

As a Complex Carer in Devizes, you will have the opportunity to build a rewarding relationship with the service user, develop your clinical care skills and provide the consistent, compassionate support that helps him live as safely and comfortably as possible in his own home.