Complex Care Team Leader

Alexandras Community Care

Redruth

On-site

GBP 16,000 - 23,000

Full time

14 days+

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Benefits offered by this job

From £14.40 per hour (hourly)

Company vehicle / mileage allowance

Health advice & support

24-hour medical line and telephoneCoun

Company paid social events

Employment-assist programme

Annual training bonus

Generous refer-a-friend scheme

Progression opportunities

Access to a financial wellbeing app

Job summary

alexandra-care is seeking an experienced Complex Care Team Leader to provide leadership across complex care packages in the community. You will lead care staff, perform observations, support person-centred care planning and promote PBS to ensure safe, high-quality care for service users.

You will collaborate with families, Care Coordinators, managers and other professionals, recognise changes in behaviour, escalate when needed, and mentor team members to develop skills and confidence in complex

Qualifications

Experience in health and social care, preferably within homecare or community settings.
Significant experience supporting people with learning disabilities and neurodivergent needs.
Strong understanding of person-centred care and safeguarding.
Experience leading care teams and supervising staff.
Ability to recognise changes in behaviour and escalate appropriately.
Excellent written recording and observation skills.
Full UK driving licence and vehicle access.

Responsibilities

Provide hands-on leadership to care staff and coordinate team activities.
Complete observations and competency assessments.
Support person-centred care planning and promote PBS.
Recognise changes in behaviour or risk and escalate appropriately.
Work closely with families, Care Coordinators, managers and other professionals.
Maintain safe, high-quality care across community settings.

Skills

Leadership

Person-centred care

Safeguarding

PBS

Observation skills

Written recording

Communication

De-escalation

Risk assessment

Driving licence

Education

Level 3 Diploma in Health and Social Care

Level 4 or above in Health and Social Care/Leadership/Management

Tools

Electronic care planning systems

Job description

Job Description & Responsibilities

We are looking for an experienced and passionate Complex Care Team Leader to join our team and provide leadership and support across our more complex care packages.

This is an exciting opportunity for someone with strong experience supporting people with learning disabilities, neurodivergent conditions, behaviours that may challenge and complex support needs, who is confident leading and developing care teams in the community.

You will provide hands-on leadership to care staff, complete observations and competency assessments, support person-centred care planning, promote Positive Behaviour Support (PBS) approaches and help ensure our service users receive safe, consistent and high-quality care.

You will be a confident communicator and role model, able to support staff through challenging situations, recognise changes in behaviour or risk, and work closely with families, Care Coordinators, managers and other professionals.

We are particularly interested in candidates with strong experience in learning disabilities, neurodiversity, PBS and behavioural support. A clinical background is not essential; however, you must be confident recognising when clinical or specialist support is required and escalating appropriately.

If you are passionate about supporting people to live safe, meaningful and independent lives, enjoy developing others and are looking for a role where you can make a real difference, we would love to hear from you.

You will need:

Experience working in health and social care, preferably within homecare or community settings.
Significant experience supporting people with learning disabilities, neurodivergent conditions and/or behaviours that may challenge.
Strong understanding of person-centred care.
Strong understanding of safeguarding.
Experience supporting people with complex behavioural or social care needs.
Experience providing leadership, guidance or supervision to care staff.
Experience completing or supporting competency assessments and care observations.
Ability to recognise changes in behaviour, presentation and risk.
Understanding of Positive Behaviour Support principles and their application when supporting people with learning disabilities, neurodivergent conditions and behaviours that may challenge.
Knowledge of de-escalation and proactive behavioural support.
Ability to communicate effectively with service users, families, staff and professionals.
Excellent observation and written-recording skills.
Strong organisational and problem-solving skills.
Ability to remain calm and provide leadership during challenging situations.
Ability to identify when a concern is outside their competence and requires escalation.
Commitment to person-centred care and positive risk-taking.
Ability to use electronic care planning and recording systems.
Full UK driving licence and access to a vehicle.

Desirable

Level 3 Diploma in Health and Social Care or equivalent.
Level 4 or above in Health and Social Care, Leadership, Management or a relevant specialist subject.
Formal PBS training.
Experience supporting people with a range of neurodivergent conditions.
Experience supporting people with complex communication needs.
Experience working with learning disability services.
Experience supporting people with mental health needs.
Experience managing behaviours that may challenge.
Experience with restrictive-practice awareness and least-restrictive approaches.
Experience working with multidisciplinary teams.
Experience supporting people following placement breakdown or transition.
Experience mentoring or coaching care staff.
Experience completing audits or quality monitoring.
Experience using electronic care planning systems.
Experience adapting communication, routines, environments and support approaches to meet individual neurodivergent needs