Complex Care Support Worker

Community Case Management Services Limited; Royal Borough of Kingston upon Thames; On-site; GBP 19,000 - 28,000; Full time

Job summary

Community Case Management Limited in Kingston is seeking experienced support workers to assist a young woman with complex health needs in her home and community. You will provide personal care, support daily living, and help implement rehabilitation plans with therapists while respecting her choices and privacy.

The role emphasises reliability, calmness, clear communication, and collaboration with multidisciplinary professionals.

Qualifications

• Experience supporting people with complex health needs.
• Ability to work both independently and as part of a team.
• Excellent communication and documentation skills.
• Willingness to work flexible shifts including weekends.

Responsibilities

• Personal care and daily living support following individual care plans.
• Rehabilitation support with treating therapists to meet goals.
• Support independence and involve client in decisions about care.
• Assist social and community participation activities at home and in the community.
• Provide emotional support while maintaining professional boundaries.
• Follow care plans and report changes to the team promptly.
• Maintain clear records and participate in handovers with colleagues and professionals.
• Engage in supervision, team meetings and relevant training.

Skills

Dependable

Punctual

Calm under pressure

Clear communication

Ability to follow care plans

Driving

Word

Excel

Record keeping

Team collaboration

Neurological health experience

Tools

Word

Excel

Job description

We are looking for experienced, reliable and compassionate support workers to join a small, growing team supporting a young woman with complex health needs in her own home and community.

This role combines personal care, practical support and rehabilitation. You will support her to make choices, maintain her independence and take part in activities that are meaningful to her. Working alongside colleagues and treating therapists, you will help put agreed care and rehabilitation plans into practice, while respecting her preferences, privacy and the fact that you are working in her home.

We are looking for people who bring warmth, initiative and sound judgement, alongside a calm, confident and consistent approach.

Responsibilities:

• Personal care and daily living: Providing respectful support with personal care and everyday activities, adapting your assistance to her needs and encouraging her to do as much as possible for herself.
• Rehabilitation: Working with treating therapists to follow agreed rehabilitation programmes and support progress towards her goals.
• Choice and independence: Supporting her involvement in decisions about her care, routines and activities, rather than making decisions on her behalf.
• Social and community participation: Helping her pursue interests, maintain relationships and access activities at home and in the community.
• Emotional wellbeing: Offering patient, sensitive support and building a trusting professional relationship while maintaining appropriate boundaries .
• Safe and consistent support: Following care plans and risk assessments, recognising changes in her presentation and promptly reporting concerns through agreed procedures.
• Communication and record keeping: Maintaining clear, accurate records and contributing to effective handovers so that colleagues and professionals have the information they need.
• Teamwork and development: Taking part in supervision, team meetings and relevant training, and applying feedback and professional guidance in your day-to-day work.
• Any delegated healthcare tasks must be carried out within your role, following the required training and confirmation of competence.

About you:

You will have experience supporting people with complex health needs and understand the importance of providing individualised care.

We are looking for someone who:

• Is dependable, punctual and committed to providing consistent support.
• Is calm and patient, including when circumstances change or situations become challenging.
• Can use initiative appropriately while recognising when to seek advice or assistance .
• Communicates clearly and respectfully, adapting their approach to the person they are supporting.
• Works well with colleagues, therapists and other professionals, following agreed plans and guidance.
• Maintains confidentiality and clear professional boundaries.
• Is receptive to feedback and willing to develop their knowledge and skills.
• Understands that good support involves listening, encouraging and enabling, as well as providing practical assistance .

Working Hours:

36 hours per week

12 hour shifts, days, night and weekends available

The team works on a rota covering days, nights and weekends. You will be available for the shifts agreed within your working arrangements

Rates of Pay:

Weekdays: £17.00 per hour

Requirements:

A desire to deliver the highest quality and standards of care. Knowledge and experience working with complex health conditions. Excellent communication skills. Excellent record keeping and professional documentation. An ability to work flexibly, covering a range of shifts sometimes at short notice . A n ability and willingness to work creatively to maximise the qualitative experience of our client. Excellent organisational skills. An ability to work closely with multidisciplinary professionals. An ability to work independently whilst being willing to seek support from the Team Leader & Case Management team when necessary. Competent driving skills. Competent IT skills including word and excel.

Knowledge and experience working with neurologically compromised clients. Experience working with clients in a community setting. A desire to develop own skills and career path. Physically fit and able to maintain an active role in the client’s day to day care and support.

All posts are subject to an Enhanced DBS Disclosure with Adult and Child Workforce Barring.

NB: Community Case Management Limited are not the employer.

NB: Please note the employer does not offer sponsorshi p

About Us

Community Case Management is a case management company. Case Management supports people who have experienced serious, life-changing injuries so they can live as independently and fully as possible.

At CCM we don't just provide care - we coordinate everything that our client might need to rebuild their life. This includes:

• Health and rehabilitation
• Education and work goals
• Daily living support
• Therapies and equipment

CCM is not a care agency. We guide and manage the care and support teams who are employed directly by the client (via a solicitor or Court of Protection Deputy). Support workers work with one client, based on the client's specific needs.

CCM provide direction, supervision and training to support workers so they feel confident and capable in their role.