Complex Care Coordinator

Minerva; Greater London; On-site; GBP 29,000 - 40,000; Full time

Job summary

Airmid Staffing is seeking an experienced Complex Care Co-ordinator to support the day-to-day delivery of allocated complex-care packages, ensuring staffing levels, rotas and documentation meet individual needs. You will be a key contact for care teams, families and multidisciplinary professionals.

This role offers growth within a specialist complex-care environment, with opportunities to work alongside clinical and operational colleagues and influence the quality and continuity of care for

Qualifications

• Previous experience in care coordination or complex care.
• Experience coordinating staff rotas and ensuring safe service coverage.
• Strong understanding of person-centred care.
• Experience engaging with families and multidisciplinary professionals.

Responsibilities

• Coordinate day-to-day delivery of allocated complex-care packages.
• Create and maintain staff rotas and ensure appropriate staffing levels.
• Monitor service delivery and escalate risks promptly.
• Act as main contact for care teams, families and professionals.

Skills

Care coordination

Staff rota management

Documentation

On-call experience

Healthcare knowledge

Tools

CRM systems

IT literacy

Job description

Works closely with:

Registered Manager & Clinical Nurse Lead

On-Call:

Participation in a shared operational on-call rota

Are You an Experienced Care Co-ordinator Ready for Your Next Challenge?

Airmid Staffing is looking for an organised, compassionate and proactive Complex Care Co-ordinator to support the delivery of high-quality complex care services.

This is an exciting opportunity for an experienced Care Co-ordinator, Complex Care Co-ordinator, Senior Support Worker or care professional looking to develop their career within a specialist complex-care environment.

You'll play a key role in ensuring our care packages run safely and effectively, supporting frontline teams and working closely with families, healthcare professionals and our clinical and operational teams.

About Airmid Staffing

Airmid Staffing is a specialist provider of complex homecare services, supporting adults and children with high-acuity and complex healthcare needs to remain safely within their own homes.

Our approach is simple:

We assume nothing. We keep our promises and only promise what we know we can achieve. Our job is not done until it is done.

We operate with structured governance, defined accountability and controlled growth, placing safe, person-centred care at the heart of our services.

The Role

As our Complex Care Co-ordinator, you'll support the day-to-day operational delivery of allocated complex-care packages.

You'll ensure care packages are appropriately staffed, rotas are maintained, documentation is accurate, and care continues to meet each individual's assessed needs.

You'll also be an important point of contact for care teams, families and multidisciplinary professionals.

Key Responsibilities

Care Package Coordination

• Coordinate the day-to-day delivery of allocated complex-care packages.
• Ensure services are delivered safely and consistently in accordance with individual care plans.
• Create and manage staff rotas, ensuring appropriate staffing levels and skill mix.
• Monitor package fulfilment and proactively address potential gaps.
• Maintain package fulfilment of 95% or above, escalating risks promptly.

Out-of-Hours & On-Call Support

Our complex-care services can operate 24 hours a day, seven days a week, so continuity and timely escalation are essential.

You'll participate in a shared on-call rota across the operational team, helping to ensure urgent staffing or service issues are appropriately managed and escalated.

What We're Looking For

We're looking for someone with strong experience within healthcare, homecare or complex-care services who understands the importance of safe staffing, accurate documentation and responsive service delivery.

You'll ideally have:

• Previous experience in care coordination, complex care, home care, or a similar healthcare environment.
• Experience coordinating staff rotas and maintaining safe service coverage.
• A good understanding of person-centred care.
• Experience supporting or supervising frontline care staff.
• Knowledge of safeguarding and risk management.
• Confidence recognising and escalating concerns.
• Strong organisational and prioritisation skills.
• Accurate record-keeping and documentation skills.
• Confidence communicating with families and multidisciplinary professionals.
• The ability to remain calm and organised when priorities change.
• Good IT skills and confidence using electronic care-management/CRM systems.
• A collaborative, professional and solutions-focused approach.

Experience within children's or adult complex care would be particularly advantageous.

Why Join Airmid Staffing?

This is an opportunity to join a specialist organisation where you'll have a genuine influence on the quality and continuity of care delivered to adults and children with complex needs.

You'll work closely with experienced operational and clinical colleagues and have opportunities to continue developing your knowledge and career within specialist complex care.

If you're an experienced Care Co-ordinator, Complex Care Co-ordinator or senior care professional looking for your next opportunity, we'd love to hear from you.