Complex Care Assistant

Routes Healthcare; Edenthorpe; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Refer-a-friend bonus

Clinical training and development

24/7 clinical support

Career progression opportunities

Job summary

Routes Healthcare is seeking an experienced Complex Care Assistant in Doncaster. You will provide safe, compassionate care for a child with complex needs, including non-verbal communication and engagement with family and school staff.

The role offers specialist clinical training, consistent shifts, and clear development opportunities. Night and day shifts are available, with guaranteed hours after probation.

Qualifications

• Experience communicating with non-verbal individuals and understanding behaviour-based cues.
• Calm, patient and engaging approach to care.
• Ability to build positive relationships with client, family, school staff and healthcare professionals.
• Experience supporting children with complex healthcare needs, including epilepsy and feeding support.

Responsibilities

• Deliver person-centred care tailored to the client's needs.
• Support with enteral feeding and gastric drain management.
• Monitor Port-a-Cath and perform blood glucose checks.
• Follow epilepsy and sepsis protocols and escalate concerns as needed.
• Provide full personal care and document observations.

Skills

Non-verbal communication

Behaviour-based communication

Calm, patient, engaging

Building positive relationships

Education

NVQ Level 2/3 in Health & Social Care

Job description

• Minimum 6 months' UK care experience

CCYOR

Routes Healthcare does not offer sponsorship.

Complex Care Assistant

Location: Doncaster

Pay Rate: £15.00 per hour (including holiday pay)

Shift Pattern

• Night Shifts
• Tuesday, Wednesday & Thursday
• 8:00 PM to 8:00 AM

• Day Shifts (School-Based Support)
• Wednesday, Thursday & Friday
• 7:45 AM to 4:00 PM

Fully funded Enhanced DBS

guaranteed hours available after successful probation

About The Role

We are looking for an experienced care professional with a background in paediatric and complex care, who can provide safe, compassionate support while building a positive and trusting relationship with the client.

Full specialist clinical training will be provided.

The client has a range of clinical needs and communicates through behaviours rather than verbal communication. The successful candidate will play a vital role in supporting their health, safety, wellbeing, and daily routines while promoting a positive and engaging environment.

About Me

I attend school and I am working towards increasing the amount of time I spend in school. I enjoy using my iPad, chew toys, and a variety of sensory toys. I am active and enjoy going out.

I need carers who are supportive, responsive, and able to understand my individual needs. Experience working with children and supporting attendance in educational settings is important.

How I Communicate

• I would like you to understand and respond to my communication attempts.
• I would like to be involved in decisions about my care as much as possible.
• I benefit from staff communicating openly with both me and my parents to help meet my needs.
• It can be difficult for me to reliably communicate when I am happy, sad, uncomfortable, or in pain, so I need carers who take the time to get to know me well.
• I enjoy exploring the world around me and benefit from hearing new voices and meeting new people.
• I would like ongoing support to develop my visual skills.
• I have a variety of toys and sensory resources that can be used to support my development and engagement.
• There are no known concerns with my hearing, so please talk to me during care activities, daily routines, and play sessions.

What I Need From My Carers

• A calm, patient, and engaging approach.
• Experience supporting children with complex needs.
• An understanding of non-verbal communication and behaviour-based communication.
• Encouragement and support to attend and engage in school activities.
• The ability to build positive relationships with me, my family, school staff, and healthcare professionals.
• Consistent, person-centred support that promotes my wellbeing, development, and independence wherever possible.

Key Responsibilities

• Deliver person-centred care tailored to the client's individual needs.
• Support with jejunostomy tube feeding and management of a gastric drain.
• Monitor and care for a Port-a-Cath.
• Undertake blood glucose monitoring.
• Follow epilepsy and seizure management protocols.
• Follow sepsis protocols and escalation concerns appropriately.
• Provide full personal care, including continence support.
• Accurately document care provided and clinical observations.
• Build a trusting relationship and understand the client's communication through behaviours.
• Work collaboratively with family members, school staff, and healthcare professionals.

What We Offer

• Specialist clinical training and ongoing development.
• Consistent shifts with the same client.
• Clear career progression opportunities 24/7 clinical support.
• Refer-a-friend bonus of up to £250.

Requirements

Essential

• Minimum 6 months' UK care experience
• Right to work in the UK (no sponsorship available)
• Previous experience supporting children with complex healthcare needs
• Experience working with non-verbal individuals and understanding communication through behaviour
• Experience supporting individuals with epilepsy and behaviours that may challenge
• Confident supporting tube feeding and following clinical care plans
• Knowledge of seizure management and epilepsy protocols
• Calm, patient, and playful approach to care
• Adaptable and able to work effectively across both day and overnight shifts
• Comfortable working within both home and school environments
• Reliable, consistent, and committed to building positive relationships
• Professional, compassionate, and person-centred approach to care

Desirable

• Experience with enteral feeding, gastric drains, or Port-a-Cath care
• Experience supporting individuals with complex medical needs in home or educational settings
• NVQ Level 2 or Level 3 in Health & Social Care