Complaints Support Executive

Novuna; Staines-upon-Thames; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join Novuna as a Complaints Support Executive where you will provide essential administrative support alongside a collaborative team. You will facilitate timely resolutions for customer complaints with exceptional communication and organizational skills. Novuna offers flexible hybrid working, wellbeing packages, and significant career development opportunities.

Benefits

Flexible hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Digital GP service

24/7 employee assistance

Qualifications

• Experience in customer service is preferred.
• Proficient in Outlook and Microsoft Office.

Responsibilities

• Provide admin support to the complaints team.
• Ensure timely resolution of customer complaints.
• Update system records as part of the customer experience.

Skills

Organisational skills

Analytical skills

People skills

Communication

Attention to detail

Tools

Microsoft Office

Outlook

Job description

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Complaints Support Executive, Staines-upon-Thames

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Client:

Location:

Staines-upon-Thames, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c79ad6fef564

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Posted:

Expiry Date:

06.08.2025

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Job Description:

Interested in the world of asset finance? Enjoy putting customers at the heart of your work? Are you looking for a role that will require patience, empathy, and resilience?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions. Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.

We're proud to be a Top 50 Inclusive employer , and we're number 15 in Glassdoor's Top 50 Employer list.

What does the role involve?

Please note, this is a 12 month FTC.

As Complaints Support Executive, you will be responsible for providing day-to-day admin support to the complaints team. You will work collaboratively with other teams across the business to ensure that customer complaints are dealt with efficiently and within a timely manner.

Some of your key duties will include:

• To support strategies and initiatives that deliver a market leading Customer Experience
• Ensure customers can contact us easily by telephone or email and do everything we can to resolve things fairly and appropriately to their circumstances the first time of asking
• Adhere to key timescales from a regulatory point of viewto avoid breaches and poor customer outcomes
• Providing ad hoc admin support to the customer experience team and updating system records

What are we looking for?

A strong Complaints Support Executive will embody the perfect combination of organisational, analytical, and people skills. You will put the customer at the heart of your work, ensuring that time-efficient resolutions are provided to customers. You will utilise your organisation skills to ensure that comms are provided to customers as promoted by company systems, and be able to work with other teams across the business to understand what actions need to be taken following a customers complaint.

Also, we're looking for the following:

• Ability to communicate effectively both verbally and in writing
• IT Proficiency (Outlook and Microsoft office package)
• Strong attention to detail
• Experience in customer service is a plus!

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine .

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.