Complaints Specialist - Hybrid (Coventry)

Oakley Recruitment Limited; Coventry; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working 2 days from home 3 days

28 days holiday

Free parking

Employee car scheme

Private Medical Insurance

Job summary

Oakley Recruitment Limited is partnering with an expanding organisation based in Coventry to recruit a Complaints Handler on a full-time permanent basis. The role offers a hybrid working pattern, combining home and office days, with a supportive team focused on fair, empathetic complaint resolutions.

You will investigate and resolve complaints, communicate effectively with customers and third parties, and contribute to continuous improvement in the customer journey.

Qualifications

• Experience in complaints handling.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities and make fair decisions.

Responsibilities

• Handle verbal and written customer complaints.
• Investigate complaints, identify risks, and escalate as needed.
• Explain outcomes clearly to customers and work with internal teams to resolve issues.
• Maintain GDPR-compliant handling of customer data.

Skills

Complaints handling

Communication

Customer focus

Decision making

Negotiation

Attention to detail

Organisation

Adaptability

Job description

Oakley Recruitment Limited is partnering with an expanding organisation based in Coventry to recruit a Complaints Handler on a full-time permanent basis. The role offers a hybrid working pattern, combining home and office days, with a supportive team focused on fair, empathetic complaint resolutions.

You will investigate and resolve complaints, communicate effectively with customers and third parties, and contribute to continuous improvement in the customer journey.