Complaints Risk & Data Analyst (Hybrid)

Santander; Glasgow; Presencial; GBP 38.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive rewards

Wellbeing programs

Family leave & childcare options

Volunteer opportunities

Global growth opportunities

Descripción de la vacante

Santander UK is seeking a Risk Analyst for the Complaints Strategy & Innovation team, based in Glasgow or other UK locations. The role focuses on transforming complaints data into robust insights, supporting risk controls, and delivering accurate regulatory reporting to strengthen customer outcomes.

You will work with risk and governance teams to ensure data quality, develop taxonomy, and provide analytical support across ad hoc requests.

Formación

• Knowledge of complaints handling within a UK financial services environment, with understanding of relevant complaints regulation and risk frameworks.
• Previous risk management or operational risk experience is preferred.
• Experience working with complaints data or other large operational datasets.

Responsabilidades

• Produce risk and control insights, identify trends and opportunities to improve complaints performance and outcomes.
• Support regulatory reporting requirements for complaints, ensuring accuracy and timeliness.
• Coordinate and develop complaints data governance, maintaining data quality and integrity.
• Provide operational risk support across complaints, identifying and managing risks.
• Develop complaints taxonomy and categorisation for consistent reporting.
• Analyse complaints data and translate findings into clear actions for stakeholders.
• Deliver ad hoc data analysis and reporting in response to business needs.

Conocimientos

Analytical thinking

Stakeholder management

Communication skills

Attention to detail

Prioritization

Educación

Knowledge of complaints handling in UK financial services

Herramientas

Excel

PowerPoint

SQL

Descripción del empleo

Santander UK is seeking a Risk Analyst for the Complaints Strategy & Innovation team, based in Glasgow or other UK locations. The role focuses on transforming complaints data into robust insights, supporting risk controls, and delivering accurate regulatory reporting to strengthen customer outcomes.

You will work with risk and governance teams to ensure data quality, develop taxonomy, and provide analytical support across ad hoc requests.