Complaints Investigator

Candidate Source; Camberley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Complaints Investigator in Bracknell. The role involves resolving customer complaints and requires previous experience in complaint investigation, preferably within financial services. Strong attention to detail is critical. The position initially requires 37.5 hours a week at the office, with a potential hybrid model after training.

Qualifications

• Previous experience in complaint investigation or remediation activity.
• Strong attention to detail is essential.
• Experience in a financial services environment is advantageous.

Responsibilities

• Take ownership of complaint cases from start to resolution.
• Review and collect information from customers regarding their cases.
• Decide fair outcomes for customers and the business.

Skills

Complaint investigation experience

Financial services experience

Attention to detail

Handling multiple workstreams

Job description

Overview

We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers.

What you’ll be doing

• Taking ownership of a pipeline of complaint cases from start to resolution.
• Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
• Collecting and reviewing information from customers regarding their motor finance agreement.
• Taking responsibility for queries/issues through to resolution.
• Deciding fair outcomes for both customers and the business.
• Writing templated outcome letters to the customers.
• Managing expectations of all internal and external customers.

We’re looking for a Complaints Investigator with

• Previous experience in complaint investigation or remediation activity.
• Previous financial services experience.
• Confidence handling multiple workstreams.
• Strong attention to detail.
• Experience working within a financial services environment would be advantageous.

Role details

• Hours: 37.5 hours a week, Monday to Friday between 9am and 5:30pm.
• Location: Bracknell. This can reduce to 3 days a week in office and 2 days from home after training and sign off.
• Parking: Yes
• Contract: 3 months initially with opportunity to extend.
• Training: On site full time for the first 4 - 6 weeks.
• This role does not offer remote working.

Application and eligibility

If you’re excited to join a rewarding company as a Complaints Investigator, please click apply online and upload an updated copy of your CV.

Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Equality and safety

We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

To help you stay safe in your job search we will never ask for your bank details at the application stage.

Notes

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.