Complaints Handler

Robert Walters UK; Manchester; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dynamic Complaints Handler to join their award-winning team in Manchester. This role offers the opportunity to turn complaints into opportunities while ensuring exceptional service delivery. You will be the go-to problem-solver, managing client issues and developing tools to enhance service quality. With a focus on career growth and skill development, this position promises a supportive environment where your contributions will make a real impact. If you thrive in a fast-paced setting and are passionate about delivering the best outcomes, this is the perfect opportunity for you.

Qualifications

• Experience in handling complaints in a B2B environment.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Manage client service issues from start to finish.
• Investigate complaints and ensure swift resolutions.
• Track complaints and meet SLAs for client satisfaction.

Skills

Problem-solving

Communication

Attention to detail

Client management

Job description

COMPLAINTS HANDLER (B2B)Salary: £25,000Location: Manchester City Centre - fully onsite roleHours: Mon-Fri (9am-5pm)Contract: Permanent

Ready to take the lead on turning complaints into opportunities? Our client is looking for a Complaints Handler who thrives in a fast-paced environment and loves delivering exceptional service. If you're solution-focused and eager to make an impact, this is the role for you!

What You'll Do:

• Be the go-to problem-solver, managing client service issues from start to finish.
• Investigate complaints, liaise with teams, and ensure swift, effective resolutions.
• Own the process: track complaints, meet SLAs, and go the extra mile to ensure client satisfaction.
• Shape the future by developing tools and training to improve service quality.

What You'll Bring:

• Strong attention to detail, excellent communication, and problem-solving skills.
• Experience in handling complaints, ideally in a B2B environment.
• Confidence to challenge and influence at all levels.
• A collaborative approach and a passion for delivering the best outcomes.

Why Join?

Join a multi-award-winning team that's all about fast-paced problem-solving and career growth. You'll get the chance to tackle a variety of service issues across sectors, with plenty of support to develop your skills and build your career. Salary reviews twice a year.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £25,000 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Manchester

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £25,000 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Manchester

FULL_TIME

Job Reference: YP208O-12E98507

Date posted: 7 May 2025

Consultant: Georgia Prescott

northern-west business-support/customer-service 2025-05-07 2025-07-06 call-centre-and-customer-service Manchester Greater Manchester GB GBP 25000 25000 25000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true