Complaints & Feedback Administrator

Cambridge County Council; Huntingdon; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Wellbeing package

4 weeks additional annual leave

Flexible bank holidays

Additional Voluntary Contributions (AV

Development opportunities and coaching

Paid volunteering hours

IDEAL network access

Employee Recognition Awards

Our Cambs Rewards (discounts)

Car Lease and Cycle to Work schemes

Job summary

Cambridgeshire County Council is seeking a highly organised Business Officer to support administration of customer complaints and feedback across Children, Education and Families. The role focuses on efficient acknowledgements, timely processes and accuracy, with opportunities to expand responsibilities and contribute to service improvement.

The post offers a comprehensive benefits package and is ideal for someone who values clear processes, meticulous records and customer care standards within

Qualifications

• Excellent organisational skills and strong attention to detail.
• Enjoys working with structured processes and procedures.
• Confident using various IT systems and databases.
• Can manage competing priorities and work independently.
• Excellent written communication skills.
• Comfortable working with confidential and sensitive information.
• Takes pride in producing accurate work and maintaining high-quality records.
• Works collaboratively and builds positive relationships with colleagues.
• Experience of working in an administrative or business support environment would be beneficial; training will be provided.

Responsibilities

• Monitoring and managing correspondence channels.
• Updating feedback records accurately within the council's Customer Feedback System.
• Recording acknowledgement dates and ensuring key deadlines are monitored.
• Uploading and filing documentation in line with agreed procedures.
• Maintaining accurate audit trails and records relating to complaint activity.
• Supporting the administration of overall feedback processes and escalating issues where required.
• Using reporting tools and dashboards to monitor feedback activity.
• Assisting with the development and maintenance of process guidance and administrative procedures.
• Providing general administrative support to the wider service functions as required.

Skills

Highly organised

Detail oriented

Strong written communication

IT systems / databases

Ability to manage priorities

Job description

Cambridgeshire County Council is seeking a highly organised Business Officer to support administration of customer complaints and feedback across Children, Education and Families. The role focuses on efficient acknowledgements, timely processes and accuracy, with opportunities to expand responsibilities and contribute to service improvement.

The post offers a comprehensive benefits package and is ideal for someone who values clear processes, meticulous records and customer care standards within