Complaints Coordinator

Hays; Liverpool; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

An established industry player is looking for a Complaints Coordinator to join their dynamic team in Liverpool. This role offers a permanent contract with a hybrid working model after training. You will be responsible for supporting the complaints process, ensuring compliance, and collaborating with various stakeholders to resolve issues effectively. The company prides itself on providing an inclusive work environment in a prime city centre location. If you have a background in complaints handling within a regulated environment and possess excellent communication skills, this is a fantastic opportunity to advance your career in a supportive setting.

Benefits

Competitive salary

Excellent working environment

Great city centre location

Hybrid working

Qualifications

• Experience in complaints handling within a regulated environment.
• Strong written and verbal communication skills are essential.

Responsibilities

• Support the complaints process ensuring compliance with policies.
• Liaise with partners and staff to investigate complaint points.

Skills

Excellent communication skills

Complaints handling experience

Attention to detail

Job description

Job Description

Complaints Coordinator - Permanent - Liverpool City Centre - Hybrid - Immediate start

Your new company: My client, an awarding financial services company based in the heart of Liverpool's thriving business quarter, is seeking a professional complaint coordinator to join their business on a permanent contract. Offices are based close to all travel links and offer an inclusive and friendly work environment.

Your new role: The position is being offered full time from Monday to Friday with a hybrid model in place once you have completed your training. Salary being offered is between £26,000 per annum and £27,000 per annum.

Main Responsibilities:

1. Support the complaints process to ensure compliance with policy and regulatory requirements.
2. Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered.
3. Liaise with dealer/broker partners, customers, field staff, and third-party finance partners in order to investigate complaint points raised.
4. Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses to IAF Reading team where appropriate.
5. Highlight any operational risks identified during the complaints handling process to the compliance team.

What you'll need to succeed:

1. Excellent communication skills, both written and verbal.
2. Complaints handling experience within a regulated environment, Legal/financial services.
3. Great attention to detail.

What you'll get in return:

1. Competitive salary.
2. Excellent working environment.
3. Great city centre location.
4. Hybrid working.

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.