Complaints Coordinator

TN United Kingdom; Liverpool; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

An award-winning financial services organization in Liverpool is seeking a professional complaints coordinator to join their supportive team. This full-time role offers a hybrid working model, allowing you to work from home two days a week. In this position, you will be responsible for logging and investigating complaints, ensuring compliance with regulatory requirements, and providing necessary administration support. With a focus on career progression and a fantastic office location, this role is perfect for someone passionate about delivering exceptional service and going the extra mile.

Benefits

Career Progression Opportunities

Competitive Salary

Fantastic Office Location

Hybrid Working Model

Qualifications

• Experience in a complaints-handling environment, ideally in financial services.
• Exceptional written and verbal communication skills.

Responsibilities

• Log and investigate all new complaints, ensuring compliance with policies.
• Liaise with stakeholders to investigate complaint points raised.

Skills

Complaints Handling

Communication Skills

Customer Service

Job description

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Your new company

Are you looking for your next position within Financial Services? Do you want to be recognised for the work that you do?

My client is an award-winning financial services organisation based in the heart of Liverpool's thriving business quarter. I am recruiting on behalf of them and seeking a professional complaints coordinator to join their large and supportive team on a permanent basis.

Your new role

The position is being offered full-time Monday to Friday with a Hybrid model in place working from home 2 days per week.

You will be based in modern offices with fantastic travel links into the city and joining a well-established team who offer progression and support.

Some of your duties will include but not be limited to: logging and investigating all new complaints, ensuring compliance with policy and regulatory requirements. Support the complaints process to ensure compliance with policy and regulatory requirements and provide all necessary administration related to this.

Working closely with the Complaints and Quality Assurance Officer and Team Manager.

Liaise with internal and external stakeholders in order to investigate complaint points raised.

Provide information as and when required to contribute towards comprehensive reports to support investigations and final responses.

Highlight any operational risks identified during the complaints handling process to the compliance team.

What you'll need to succeed

• Experience within a complaints-handling environment, ideally in financial services
• Exceptional communication skills, both written and verbal
• Very personable and professional
• Passion for going that extra mile

What you'll get in return

• Competitive salary £25,000 - £27,000 per annum
• Fantastic office location
• Hybrid model - working from home on Mondays and Fridays
• Career progression opportunities