Complaints Co-Ordinator

TN United Kingdom; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

An exciting opportunity with a multi-award-winning company in Liverpool City Centre. This role focuses on supporting the complaints process, ensuring compliance with policies and regulatory requirements. Join a team dedicated to maintaining high standards and contributing to the company's ongoing success. If you're looking for a rewarding position where you can make a difference, this is the perfect fit for you.

Responsibilities

• Support the complaints process to ensure compliance with policy.
• Work closely with complaints and quality assurance officers.
• Provide information for comprehensive reports to support investigations.

Job description

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– Liverpool City – Up to £28k DOE Permanent

We have an exciting opportunity to join a multi-award-winning company based within Liverpool City Centre. Our client was initially set up in 1991 and has seen growing success year on year.

Responsibilities include but are not limited to:

1. Support the complaints process to ensure compliance with policy and regulatory requirements.
2. Work closely with complaints and quality assurance officers and the team manager to ensure a seamless complaints process.
3. Provide information as required to contribute towards comprehensive reports to support investigations and suggest final responses where appropriate.
4. Log and investigate all new complaints, ensuring compliance with policy and regulatory requirements.

The successful candidate will need to have: