Complaint Officer

Davies Talent Solutions; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading firm in Pensions and Life Assurance seeks Complaint Officers in Edinburgh for a 6-month contract. The role involves managing customer complaints, ensuring compliance, and delivering exceptional service. Experience in financial services is a plus, but a strong communicator is essential. Apply today to advance your career in this exciting field.

Benefits

Valuable experience in the Pensions & Investments space

Industry leader commitment to customer service

Qualifications

• Experience in complaints handling in financial services or regulated markets.
• Strong communicator, capable of addressing complex issues.
• Well-organised and effective at managing multiple complaints.

Responsibilities

• Manage the full lifecycle of customer complaints.
• Collaborate with internal teams to resolve complaints.
• Ensure compliance with regulatory standards.

Skills

Communication

Analytical Skills

Problem-Solving

Customer Service

Job description

ComplaintOfficer | £190 per day | 6-Month Contract | Edinburgh


Our client, a UK leader inPensions and Life Assurance, is looking for a team of dedicatedComplaint Officersto join their team in Edinburgh.

As aComplaint Handler, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.

Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accrediation, moving to hybrid after.


Key Responsibilities:

• Managing the full lifecycle of customer complaints,from inital data gather to final response.
• Collaborating with internal teams to gather necessary information and drive complaint resolutions.
• Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
• Identifying trends in complaints and providing insights to enhance processes and customer experience.
• Delivering excellent customer service at every touchpoint.

About you:

• Complaints experience in financial services or wider regulated markets — Pensions or Life Assurance experience is desirable but not essential.
• A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism.
• A problem-solver with analytical skills and a commitment to delivering fair outcomes.
• You are organised and can manage multiple cases, prioritising workloads effectively.
• You are within commutable distance to Edinburgh.

What can we offer you?

• £190 per day (Inside IR35 via Umbrella)
• 6-monthinitial contract
• Valuable experience in the Pensions & Investments space
• Experience with an industry leader committed to delivering outstanding customer service
  

If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.

ComplaintOfficer | £190 per day | 6-Month Contract | Edinburgh