Competitions and Hospitality Manager

EE; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus 10%

Private GP

Carers leave

Parental leave

Discounts on EE/BT products

Pension scheme

Holiday purchase scheme

Job summary

EE is seeking an experienced Competitions & Hospitality Manager to lead the development, delivery and optimisation of its customer competitions, hospitality experiences and experiential rewards portfolio. You’ll own the end-to-end execution of prize draws, VIP experiences and customer activations.

Collaborating with Partnerships, Brand, Legal and CRM, you will build a calendar of experiences that drive engagement with EE's loyalty propositions, monitor outcomes and ensure compliant, value-driven

Qualifications

• Experience developing and delivering customer competitions, rewards, hospitality programmes or experiential customer engagement initiatives.
• Strong programme and project management skills with the ability to deliver multiple initiatives through internal and external partners.
• Experience working within customer-focused consumer businesses, ideally loyalty, rewards, telecommunications, retail, entertainment or hospitality sectors.

Responsibilities

• Develop and deliver EE's competitions, hospitality and experiential rewards programme.
• Create engaging competitions, prize draws, VIP experiences and customer events that support customer engagement and loyalty objectives.
• Identify opportunities to enhance customer experiences and strengthen EE's rewards proposition.

Skills

Programme management

Project management

Customer engagement

Stakeholder management

Tools

CRM platforms

Job description

About the role

We are looking for an experienced and highly organised Competitions & Hospitality Manager to lead the development, delivery and optimisation of EE's customer competitions, hospitality experiences and experiential rewards portfolio.

This role will be responsible for creating and managing a calendar of compelling customer experiences that drive engagement with EE's loyalty propositions, including EE One Up and broader customer reward programmes. You will own the end-to-end execution of competitions, prize draws, hospitality events, VIP experiences and customer engagement activations.

Working closely with Partnerships, Brand, Commercial, Legal, Digital, CRM, Customer Experience and external partners, you will ensure that all competitions and hospitality opportunities are executed to a best-in-class standard and deliver measurable value for both customers and EE.

This is an exciting role for someone with strong programme management, customer experience and stakeholder management skills who is passionate about creating memorable customer moments that strengthen loyalty and increase emotional connection with the brand.

What you’ll be doing

Competitions, Hospitality & Customer Experiences

• Develop and deliver EE's competitions, hospitality and experiential rewards programme.


• Create engaging competitions, prize draws, VIP experiences and customer events that support customer engagement and loyalty objectives.


• Identify opportunities to enhance customer experiences and strengthen EE's rewards proposition.

Partnership & Supplier Management

• Build and manage relationships with partners, agencies and suppliers to deliver exclusive customer experiences and rewards.


• Collaborate with internal stakeholders to maximise the impact of competitions and hospitality activity.

Customer Engagement & Performance

• Monitor participation, engagement and customer satisfaction to measure programme effectiveness.


• Use customer insight and performance data to optimise activity and improve outcomes.

Governance & Compliance

• Ensure all competitions and hospitality activities comply with legal, regulatory and promotional marketing requirements.


• Maintain effective governance, fulfilment and customer communication processes.


• Manage operational risks and customer issues as required.

Budget Management

• Manage budgets, forecasting and supplier expenditure.


• Monitor performance and ensure activity delivers measurable customer and commercial value.

Essential Skills / Experience

• Experience developing and delivering customer competitions, rewards, hospitality programmes or experiential customer engagement initiatives.


• Strong programme and project management skills with the ability to deliver multiple initiatives through internal and external partners.


• Experience working within customer-focused consumer businesses, ideally loyalty, rewards, telecommunications, retail, entertainment or hospitality sectors.

Desirable Skills / Experience

• Experience working within loyalty, rewards, customer engagement or retention programmes.


• Experience managing agencies, suppliers, sponsorships or strategic partnerships.


• Knowledge of promotional marketing regulations and competition compliance requirements.


• Experience delivering VIP events, hospitality experiences or customer activations.


• Experience using customer insight, CRM platforms or performance data to optimise engagement.


• Commercial and budget management experience.

Our Package

Our PackageTailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus


• Access to an online private GP 24/7 for you and your immediate family


• Market-leading paid carers leave with up to 2 weeks off


• Equalisedmaternity, paternity, and adoption leave – 18weeks’full pay and 8weeks’half pay


• Discounted EE and BT products, including mobile and broadband


• Market leading Pension scheme – 5% from you and 10% from us


• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.