Veterinary Receptionist

IVC; Colchester; On-site; GBP 12,000 - 20,000; Part time

Benefits offered by this job

6.6 weeks leave

Birthday off

Pension scheme

Healthcare cash plan

Cycle to work

Discounted veterinary care

Job summary

inspiring vet care is seeking a friendly and organised Veterinary Receptionist for Spring Lodge Veterinary Hospital. You will handle appointments, enquiries and client communications, ensuring a welcoming experience for pets and owners.

Working a set rota part-time, you will support clinical and non-clinical colleagues to deliver a positive client and patient journey, with duties including payments, stock and insurance queries.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Ability to manage multiple tasks in a busy environment.
• Excellent communication with clients and colleagues.

Responsibilities

• Manage busy telephone lines and schedule appointments efficiently.
• Handle email correspondence and client enquiries with care and professionalism.
• Process payments and assist with stock management.
• Support with account and insurance queries.

Skills

Customer service

Appointment scheduling

Telephone handling

Cash handling

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Spring Lodge on a part-time permanentbasis.

At Spring Lodge Veterinary Hospital, we’re proud to provide exceptional care for pets and their families across Witham and the surrounding areas. Our practice is built on a foundation of compassion, expertise, and a commitment to delivering the highest standard of veterinary care. As a fully equipped veterinary hospital, we offer a wide range of services, from routine preventative healthcare to advanced diagnostics and treatments. Our dedicated team of experienced vets, nurses, and support staff is here to ensure every pet receives tailored care in a friendly and welcoming environment.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

Working a set rota, Monday, Wednesday and Friday 8:15am-7pm with one hours unpaid lunch break, 1 in 4 saturdays 9am-11am.

Key Responsibilities

As a Veterinary Receptionist, you’ll be managing busy telephone lines and scheduling appointments efficiently, while handling email correspondence and client enquiries with care and professionalism.

Duties also include:

• Processing payments


• Managing stock


• Assisting with account and insurance queries

You Might Be a Great Fit If…

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner


• Experience in a customer-facing role, with a strong focus on service and attention to detail


• The ability to manage multiple tasks effectively in a busy environment


• A collaborative approach and willingness to support colleagues


• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team


• Clear career pathways with progression opportunities within client care and practice leadership roles


• Ongoing learning and development supported by experienced colleagues and practice teams


• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off


• Increasing holiday allowance based on length of service


• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay


• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria


• Learning and development opportunities via the inspiring vet care Academy


• Pension scheme


• Discounted veterinary care


• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £19,714.9 per annum