Compassionate Remote Out-of-Hours Social Care Call Handler

Carr Gomm; Scotland; Remote; GBP 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

Carr Gomm App access

Holiday pay accrual

Festive pay enhancement

Zusammenfassung

Carr Gomm in Argyll & Bute, Scotland, is recruiting Social Work Emergency Service Call Handlers to be the first point of contact outside office hours. You’ll reassure, collect information for safety, and coordinate urgent responses for adults, older people and at-risk children, all from home.

You will join a compassionate team within a charity that supports people to live independently. The role emphasizes calm communication, strong IT skills, and the ability to escalate when needed; you’ll work

Qualifikationen

• Compassionate, reliable and person-centred approach to supporting people in need.
• Strong administrative and organisational skills with confidence using digital systems.
• Good communication, listening, questioning and ability to explain clearly under distress.

Aufgaben

• Respond to all incoming calls to the Social Work Emergency Service outside office hours.
• Assess incoming calls to determine if emergency action is required and liaise with out-of-hours teams.
• Manage conversations to record information accurately and manage caller expectations.

Jobbeschreibung

Carr Gomm in Argyll & Bute, Scotland, is recruiting Social Work Emergency Service Call Handlers to be the first point of contact outside office hours. You’ll reassure, collect information for safety, and coordinate urgent responses for adults, older people and at-risk children, all from home.

You will join a compassionate team within a charity that supports people to live independently. The role emphasizes calm communication, strong IT skills, and the ability to escalate when needed; you’ll work