Compassionate Funeral Service Operative (Level 1)

Dignity; Greater London; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Annual leave 25 days

Bonus up to £300–£500

4% pension match

Life assurance 2x salary

Staff discounts

EAP program

Training and development

On-site parking

Job summary

Dignity invites applications for a Funeral Service Operative (Level One) at Chaplin Road Care Centre, Sudbury. The role involves dignified care of the deceased, on-call duties, and supporting families through bereavement with empathy and professionalism.

This full-time, permanent position requires a Full UK Driving Licence, flexibility with hours, and the ability to maintain high standards of presentation. Training and uniform provided.

Qualifications

• Full UK Driving Licence required (Essential).
• Empathy, professionalism and composure under pressure.
• Caring approach to colleagues and families.
• Physically capable of manual handling tasks, including lifting and carrying.
• Comfortable with direct contact with the deceased in varying conditions.
• Reliable, flexible and able to work outside standard hours when needed.
• Presents themselves professionally and dignity-minded.
• Proficient with IT systems including Microsoft Office/Outlook/databases (training provided).

Responsibilities

• Provide dignified and professional care for the deceased.
• Support Funeral Directors in delivering seamless service and ceremonial work.
• Drive and operate specialist vehicles (hearses, limousines, private ambulances).
• Maintain high standards of presentation for vehicles and facilities.
• Join an out-of-hours on-call rota (nights/weekends) to support families and dignified transfers.
• Bring the deceased into care from death places (homes, hospital, hospice, public spaces).
• Prepare the deceased (washing, dressing, presentation) per family/cultural wishes.
• Support chapel visits and interactions with families in a calm, respectful manner.
• Carry out all duties involving the deceased with utmost care and professionalism.

Skills

Full UK Driving Licence

Empathy

Professionalism

Manual handling

Deceased handling

Reliability

Flexibility

Professional appearance

PC literacy

Tools

Microsoft Office

Outlook

Internal databases

Job description

Dignity invites applications for a Funeral Service Operative (Level One) at Chaplin Road Care Centre, Sudbury. The role involves dignified care of the deceased, on-call duties, and supporting families through bereavement with empathy and professionalism.

This full-time, permanent position requires a Full UK Driving Licence, flexibility with hours, and the ability to maintain high standards of presentation. Training and uniform provided.