Compassionate Funeral Director & Community Liaison

Dignity Group; Lincoln; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave with bank holiday

Yearly bonus £300-£500

4% matched pension

Life assurance at 2x salary

MyStaffShop discounts, eyecare support

24/7 Employee Assistance Programme

Ongoing training and apprenticeships

Free on-site parking

Job summary

A Spicer & Son Funeral Directors in Southall is seeking an experienced Funeral Director to oversee funeral operations, ensuring every service is delivered to the highest standard, while representing Dignity Funeral Directors in your local community.

You will guide families from first meeting through to the day of the funeral and beyond, coordinating the team, managing coffin handling and aftercare, with clarity, compassion and professionalism.

Qualifications

• Experience leading funerals, working with the deceased, and supporting families.
• Full UK Driving Licence (essential).
• Strong working knowledge of funeral processes and the legal/regulatory framework that governs them.
• Excellent communication, leadership and organisational skills.
• Calm under pressure, with a respectful, compassionate approach to service.
• Physically capable of manual handling tasks, including coffin bearing.
• Able to work flexibly, including weekends and on-call.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).

Responsibilities

• Lead funeral services with professionalism and attention to detail.
• Run pre-funeral briefings to keep everything clear and well-coordinated.
• Take a consultative approach, helping families explore their options.
• Collaborate with arrangers, specialists, Funeral Directors and care teams, keeping the diary, resources and records on track.
• Assist with coffin preparation, handling of the deceased, and chapel duties where required.
• Mentor less experienced team members and take part in training and development.
• Build relationships with care homes, celebrants and local religious and ethnic groups to support community engagement.

Skills

Funeral leadership

UK Driving Licence

Regulatory knowledge

Communication skills

Leadership

Manual handling

Flexible schedule

PC literacy

Job description

A Spicer & Son Funeral Directors in Southall is seeking an experienced Funeral Director to oversee funeral operations, ensuring every service is delivered to the highest standard, while representing Dignity Funeral Directors in your local community.

You will guide families from first meeting through to the day of the funeral and beyond, coordinating the team, managing coffin handling and aftercare, with clarity, compassion and professionalism.