Compassionate Front Desk & Admin Coordinator

Cambridge University Hospitals NHS Foundation Trust; Newtown; On-site; GBP 21,000 - 25,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust in Cambridge is seeking a dedicated Receptionist/Administrator for our IVF Clinic. You will be the first point of contact for patients and visitors, handling front desk duties, appointments, and basic data entry with empathy and professionalism.

The role requires strong interpersonal skills, attention to detail, and the ability to maintain patient confidentiality within a sensitive healthcare setting.

Qualifications

• Excellent interpersonal skills and professional demeanor.
• Strong attention to detail and accuracy in record-keeping.
• Ability to maintain confidentiality in a sensitive healthcare environment.
• Effective communication with patients, visitors and clinical staff.
• Experience in front desk operations and coordinating appointments.

Responsibilities

• Greet and welcome patients and visitors in a courteous and professional manner.
• Manage front desk operations, answering calls, emails, and inquiries.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and privacy compliance.
• Coordinate with nurses, doctors, and laboratory staff to ensure smooth patient flow.
• Handle patient payments and receipts as required.
• Manage incoming and outgoing correspondence, including mail and courier services.
• Monitor the reception area to maintain a clean, organised, welcoming environment.
• Assist with administrative tasks for Andrology and Fertility Admin.
• Provide compassionate support to patients undergoing fertility treatment with discretion.

Job description

Cambridge University Hospitals NHS Foundation Trust in Cambridge is seeking a dedicated Receptionist/Administrator for our IVF Clinic. You will be the first point of contact for patients and visitors, handling front desk duties, appointments, and basic data entry with empathy and professionalism.

The role requires strong interpersonal skills, attention to detail, and the ability to maintain patient confidentiality within a sensitive healthcare setting.