Compassionate Care Specialist for Complex Needs (24/7)

Sugarman Health & Wellbeing; Burnley; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Comprehensive training

Stable long-term package

Clinical oversight

Professional development

Meaningful impact

Job summary

Sugarman Health and Wellbeing is a Lancashire-based care provider delivering 24‑hour, personalised support to a service user who requires 1:1 attention. The role covers long day shifts and waking nights (8:00 to 20:00, 20:00 to 08:00) at a rate of £14 per hour, with robust clinical oversight and ongoing professional development.

We seek mature, calm staff who remain consistent, reactive to escalation, and able to maintain a safe, supportive environment while promoting dignity and independence

Qualifications

• Must be mature (30+), with emotional resilience.
• Ability to maintain calm, structured communication.
• Strong consistency and adherence to routines.
• Ability to recognise behavioural cues and respond professionally.
• High attention to environmental safety and risk reduction.
• Confidence supporting personal care tasks (bathing, hygiene, appearance).
• Ability to remain positive, patient, and non-reactive during escalation.
• Accurate record-keeping and adherence to care plans.
• Reliability within a rota including long day shifts and waking nights.
• Ability to work as part of a consistent, supportive team.

Responsibilities

• Maintain full assistance with personal care, bathing routines, hygiene, and appearance.
• Engage proactively with the individual; provide reassurance and positive communication.
• Support with safe activities such as music, colouring, and short walks.
• Maintain a clean, safe environment with daily checks.
• Follow risk assessments and behaviour support plans precisely.
• Support during long day shifts and waking night shifts.

Skills

Maturity

Calm communication

Consistency

Behaviour recognition

Safety awareness

Personal care support

Positive attitude

Job description

Sugarman Health and Wellbeing is a Lancashire-based care provider delivering 24‑hour, personalised support to a service user who requires 1:1 attention. The role covers long day shifts and waking nights (8:00 to 20:00, 20:00 to 08:00) at a rate of £14 per hour, with robust clinical oversight and ongoing professional development.

We seek mature, calm staff who remain consistent, reactive to escalation, and able to maintain a safe, supportive environment while promoting dignity and independence