Community Warden Supervisor and 5 Community Wardens

Warwick District Council; Warwick; Presencial; GBP 22 000 - 28 000; Tempo integral

Resumo da oferta

Warwick District Council is seeking a dynamic Community Warden to provide a visible presence and public protection in the district. You will engage with residents in public spaces, handle queries and referrals, and support partners to reduce crime and safeguard vulnerable people.

A team-based role includes involvement in animal wardening and night-time economy safety. The role requires strong communication, conflict management, and IT skills, with a commitment to training and development and a

Qualificações

• 5 GCSEs including English and Maths.
• A minimum of 2 years' experience in a relevant industry.
• First Aid qualification (or willingness to achieve this).
• Ability to adapt to new areas of work and rapidly gain knowledge and understanding of new subject areas or systems.
• The ability to use relevant technology and IT systems, including Microsoft Office and web/database applications.

Responsabilidades

• Provide a highly visible uniformed presence engaging with the public in towns, parks and open spaces.
• Deliver excellent customer service handling queries face to face, by phone, email and social media.
• Offer advice and support to local residents and refer to relevant agencies.
• Support and engage with community safety partners and WDC services to reduce crime and protect vulnerable people.
• Assist in animal warden duties including stray dog collection and support partner agencies in night-time economy management.

Conhecimentos

GCSEs including English and Maths

Police liaison

Conflict management

Customer service

IT literacy

Team player

Driving licence

Adaptability

Formação académica

5 GCSEs including English & Maths

Ferramentas

Microsoft Office

Web applications

Back-office databases

Descrição da oferta de emprego

To provide a highly visible uniformed presence, acting as a 'Council Ambassador'. Engaging with the public using the towns, parks, and open spaces, delivering excellent customer service when dealing with queries face to face, via phone, email, social media, providing advice and support to local residents and where necessary referring/signposting to relevant agencies. To support and engage with all community safety partners and relevant WDC service areas and teams, with a collective aim of reducing crime, anti-social behaviour and protecting vulnerable people from harm. This role includes supporting the delivery of the animal warden function involving the collection of stray dogs. To actively support police, street pastors, CCTV Team, and other partner agencies in the safe management of the night-time economy and transition from day to evening. To conduct intelligence led patrols in locations identified as hotspots for anti-social behaviour, serious violence, violence against women and girls and other crime types. Which will in turn provide reassurance to the local community and disrupt and deter would-be perpetrators. To issue Fixed Penalty Notices objectively and accurately in relation to all of the district's Public Spaces Protection Orders, collating all necessary supporting evidence, in accordance with relevant legislation. To be prepared to be a witness in court. To accurately record incidents, intelligence and patrols using WDC's reporting systems. To contribute to the wider remit of the Community Safety Team in delivering the priorities of the South Warwickshire Community Safety Partnership.

The Community Warden Team sits within the Community Protection Service Area. The Community Warden Team plays a significant role in reducing crime and disorder and creating a safe and attractive environment. Community Wardens will come into regular contact with members of the public who are displaying anti-social behaviour e.g., verbal abuse, aggression, drug/alcohol abuse, trespassing, rough sleeping, and begging. The post holder will therefore need to be proficient in dealing with conflict situations with those aggrieved by the issue of a Fixed Penalty Notice or behaving anti-socially. We are looking for a dynamic and motivated individual to join our Community Warden Team, based int he Community Safety Team within the Community Protection Service Area. Community Wardens play an integral role in the prevention and reduction of low-level crime and anti-social behaviour and therefore need to be proficient in dealing with conflict situations, be a good problem solver, confident decision maker and have the ability to remain calm in emergency situations. The successful candidate will require excellent communication skills. They will also be a good team player who can work using their own initiative.

• 5 GCSE's including English and Maths.
• A minimum of 2 years' experience in a relevant industry
• First Aid qualification (or willingness to achieve this)
• Ability to adapt to new areas of work and rapidly gain knowledge and understanding of new subject areas or systems.
• The ability to use (or be trained to use) relevant technology. knowledge relevant to the specialism area High level of IT skills, and ability learn to use of IT systems and applications. Especially Microsoft office products, web applications and back-office database systems.
• Ability to build effective working relationships with a broad cross-section of people across the organisation and with external partners.
• Excellent time management and organisational skills, ability to prioritise work, solve problems both within a team and as an individual to effectively manage a varied workload.
• Ability to achieve own targets. Proven proportionate and pragmatic problem-solving skills and ability.
• Ability to remain calm and focused under pressure.
• Good communication skills both verbally and in writing.
• Excellent customer service skill A full UK driving license.
• Take responsibility for own personal learning
• A flexible approach to meet the ongoing needs of the Service Area and Council.

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work. We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

37 hours permanent contract - working on an alternating shift rota comprising days, lates and nights, including weekends and bank holidays

Overview of team The Team comprises of a Community Warden Supervisor and 5 Community Wardens -all FTE permanent.

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the that make it a great place to work (if you are applying for a Casual position these do not apply). We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.