Community Triage Nurse

The Methodist Church in Britain; Norwich; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Triage training provided

Career development opportunities

Job summary

East of England Community Health and Care NHS Trust is seeking a 12-month fixed-term community triage nurse to assess referrals from Norwich, prioritise care, and support patients by telephone. The role is office-based with visits to homes and clinics, seven days a week from 8am to 6:30pm, with some weekend work.

Current NMC registration is required, but triage experience is not essential as full training is provided.

Qualifications

• Current NMC registration is required.
• Experience in a multidisciplinary team.
• Experience delivering care plans for patients with multiple conditions.
• Excellent communication skills in written and spoken English.
• Good observational and reporting skills.
• Good time management and ability to work in busy environments.

Responsibilities

• Evaluate referrals and triage to appropriate service.
• Triage planned nursing visits and urgent community responses.
• Assess, plan and deliver care packages.
• Deliver clinical care at patients' homes or clinics.
• Document triage notes and maintain records for audits.
• Use IT systems to process referrals.
• Support and coach patients by telephone.
• Liaise with health professionals and partners daily.
• Support early discharge and prevent unnecessary admissions.

Skills

English communication

Observational reporting

Time management

Stress management

Tact and empathy

Interpersonal skills

Job description

A 12-month fixed-term community triage nurse post in the Norwich Triage Hub, the entry point to community services run by East of England Community Health and Care NHS Trust. The work involves assessing referrals from across Norwich, setting the priority of care and supporting patients by telephone. The role is mainly office-based, with clinical visits to homes or clinics, and the service runs seven days a week from 8am to 6:30pm, with some weekend working. Current NMC registration is required; triage experience is not, as full training is provided.

What the job involves

• Evaluate referrals, allocate them to the appropriate service and set the priority response
• Triage planned nursing visits and visits needing an urgent community response
• Assess, prescribe and deliver care packages for patients with long-term conditions, palliative care or rehabilitation needs
• Deliver clinical care to patients in their homes or in clinics
• Document triage notes to keep patient records complete and support audit
• Use IT systems to process referrals
• Support and coach patients by telephone
• Liaise daily with the public, health professionals and multi-agency partners
• Work within the integrated team to facilitate early discharge from hospital
• Work within the integrated team to prevent unnecessary hospital admission
• Work with health professionals and statutory and non-statutory agencies to provide a seamless service

Registration & licences

• Current NMC registration

Experience

• Experience working in a multidisciplinary team
• Experience of patients with multiple pathologies and delivering care plans to meet their needs

Skills & knowledge

• Excellent communication skills in written and verbal English
• Good observational and reporting skills
• Good time management
• Ability to manage stressful situations
• Tact, diplomacy, empathy and sensitivity
• Good interpersonal skills

Checks & eligibility

• Full UK driving licence, access to a vehicle and own travel arrangements

Other

• Own initiative and high motivation
• Flexible working to meet patient and service needs, including some weekends
• Ability to kneel, bend, stoop and work in cramped environments
• Ability to manoeuvre limbs of 5-6kg and patients using handling aids
• Pass occupational health fitness for full duties
• Commitment to safeguarding children and vulnerable adults

Nice to have

• Experience working in a community setting
• Knowledge of SystmOne
• Triage experience

What's offered

• Many training and learning opportunities
• Full triage training provided
• Development of enhanced assessment skills
• Clinical time delivering care in patients' homes or clinics