Community Transport Passenger Assistant - 21.6 hours per week

Elmbridge; Esher; Hybrid; GBP 17,000 - 18,000; Part time

Benefits offered by this job

LGPS

Wellbeing support

Full training provided

Friendly team

Job summary

Elmbridge Borough Council’s Community Transport team is seeking a Passenger Assistant (0.6 FTE) to support children, young people and adults with additional needs to travel safely to education settings and community activities. The role involves assisting passengers, fitting equipment, and providing reassurance during journeys.

The ideal candidate enjoys helping others, is patient and reliable, and is willing to undertake Passenger Assistant and First Aid training.

Qualifications

• Enjoys supporting people in the community.
• Patient, caring and dependable.
• Able to work confidently with drivers and transport colleagues.
• Good communication and organisational skills.
• Able to remain calm in various situations.
• Willing to undertake Passenger Assistant and First Aid training.
• Comfortable assisting passengers with mobility needs, including wheelchairs and equipment.
• Flexible to work split shifts 7:00–18:00, Monday to Friday.

Responsibilities

• Help passengers board and alight safely with drivers.
• Ensure specialist equipment and seatbelts are secured.
• Provide reassurance and support during journeys.

Skills

Patience

Dependable

Communication

Organisation

Calm under pressure

First Aid training

Mobility assistance

Flexible shifts

Job description

Community Transport Passenger Assistant (0.6 FTE)

Salary: Scale 2-3, £16,800. - £18,341.86 per annum for 21.6 hours per week

Make a real difference in the community

Elmbridge Borough Council's Community Transport team is looking for a caring and reliable Passenger Assistant to support children, young people and adults with additional needs and disabilities to travel safely to education settings, Hub Centres and community activities.

This is a rewarding role where no two days are the same. Working alongside our Community Transport Drivers, you will help passengers board and leave vehicles safely, ensure specialist equipment and seatbelts are secured, and provide reassurance and support throughout each journey.

About the Role

• 6 hours per week
• Approximately 4 hours per day
• Between Monday to Friday
• Split shifts covering morning and afternoon transport runs
• Working days agreed according to service requirements
• Based at River Mole Business Park, Esher

About You

We're looking for someone who:

• Enjoys supporting people in the community
• Is patient, caring and dependable
• Can work confidently alongside drivers and transport colleagues
• Has good communication and organisational skills.
• Can remain calm in a variety of situations
• Is willing to undertake Passenger Assistant and First Aid training
• Are comfortable assisting passengers with mobility needs, including wheelchairs and specialist equipment
• Are flexible and able to work split shifts between the hours of 7.00am and 6.00pm, Monday to Friday, where required.
• You will be based at our transport depot at River Mole Business Park, Mill Road, Esher.

Why Join Us

• A rewarding role supporting residents
• Full training provided
• Local Government Pension Scheme
• Employee wellbeing support
• A friendly and supportive team environment

Closing Date: 20/11/2026

Interviews to commence week beginning: 30/11/2026