Community Support Worker

Leicestershire County Council; Wigston; On-site; GBP 30,000 - 35,000; Full time

Job summary

Leicestershire County Council is seeking a Community Support Worker to join the Mental Health Team covering Blaby, Oadby & Wigston, and Harborough areas. The role involves visiting clients in their homes or other settings, assessing needs under the Care Act 2014, and coordinating support plans with partners to promote independence.

You will support individuals, families and carers, undertake risk assessments, and report safeguarding concerns as needed.

Qualifications

• Hold a Level 2 in Maths and English and a relevant health/social care qualification.
• Have Level 2 or 3 qualification in adult social care (e.g., NCFE CACHE Level 2 Diploma in Care).
• Experience working with adults in a social care setting and collaboration with other agencies.
• Understanding need and risk assessments and the issues/needs of adults and families/carers.
• Strong communication and relationship-building skills.
• Able to manage a caseload and work to clear objectives.

Responsibilities

• Meet with individuals, families and carers to assess needs under the Care Act 2014.
• Devise a plan to access required support, including community connections and referrals.
• Identify safeguarding concerns and report where necessary.
• Undertake visits at home, in hospital or other locations comfortable for the person.
• Work within a multi-disciplinary Mental Health team.
• Contribute to enabling independence and resilience in service users.

Skills

Communication skills

Assessment skills

Negotiation & conflict management

Caseload management

Teamwork

Education

Level 2 Maths & English

Health/social care qualification

NCFE CACHE Level 2/3 in Care (or equivalent)

Job description

Job Description

Organisation: Leicestershire County Council

Work Location: Bassett Street, Wigston, LE18 4PE

Working Hours: 37 Hours Per Week

Contract Type: Permanent

Closing Date: 2 nd October 2026

Salary: £29,550 - £35,493 per annum (pro rata for part-time)

Are you looking for a rewarding career where you can make a difference to the lives of adults in Leicestershire? Are you passionate about promoting independence?

As a Community Support Worker, you will meet with individuals, families and carers to connect and listen and where necessary undertake an assessment under the Care Act 2014. Where there is an eligible need, you will devise a plan for how the person can access the support they require this may be connecting with their local community, referral on to other agencies or provide service to support their unmet need. Where necessary, you will identify and report potential safeguarding, consider mental capacity, and other high-risk situations where a person’s safety or liberty may be at risk. You will undertake visits to people in their own homes, in a hospital setting or wherever the person feels most comfortable to meet you.

About The Role

We are seeking to appoint a Community Support Worker who wishes to join our Mental Health Team serving the Blaby, Oadby & Wigston, and Harborough areas. If successful, you will be part of a close‑knit, collaborative service dedicated to supporting people to live well in their communities. You will work alongside experienced Community Support Workers, Community Reablement Workers and Social Workers, based in Bassett Street in Wigston, contributing to a multi‑disciplinary approach that values shared learning, mutual support, and a strong team ethos.

Together, we provide person‑centred support that empowers individuals to build resilience, develop independent living skills, and access the right services at the right time.

If you are passionate about teamwork, community‑based mental health support, and making a positive difference across diverse localities, we would be keen to hear from you.

To find out more about what it’s like to be a Community Support Worker, please see Katie’s story here .

We are passionate about developing your career in social care.

Grade 8 Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete their Learning and Induction Programme and undertake your duties with support and supervision.

Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions.

As a Community Support Worker, there are further opportunities to develop your career in Adult Social Care at Leicestershire County Council, such as the opportunity to apply to undertake a Social Work Apprenticeship, Occupational Therapy Apprenticeship and routes in leadership roles.

A DBS enhanced check for a regulated activity is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement .

About You

To apply for the CSW post, you must:

• Hold a Level 2 in Maths and English and a relevant health/social care qualification, a full Level 2 or 3 qualification in adult social care, for example NCFE CACHE Level 2 Diploma in Care, or equivalent.
• Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
• Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have.
• Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
• Be able to manage a caseload and work to clear objectives.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For More Information Or An Informal Discussion, Please Contact

Resourcing Co-ordinator

Telephone: [phone]

Email: [e-mail]

About Us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

Benefits

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

• Our Recruitment Process
• Our Organisational Values
• Our Employee Benefits
• Working for Us