Community Support Worker

Tewv; Tees Valley; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

The Tees Esk and Wear Valleys NHS Foundation Trust invites applications for a Band 3 Community Support Worker within the MHSOP Intensive Community Liaison Service. The role focuses on holistic, person-centred support for older people with mental health needs, in homes and care settings, as part of a multi-disciplinary team.

You will contribute to compassionate care, staff wellbeing, and development, delivering evidenced-based interventions while maintaining strong communication with families and

Qualifications

• Diploma in Health and Social Care Level 2 or equivalent.
• Care Certificate.
• Literacy and Numeracy Level 2.
• Trust HCA Framework completed within 6 months of probation.

Responsibilities

• Match the ethos of the ICLS team and commit to ongoing personal and service development.
• Deliver evidence-based interventions to help older people with their mental health using Pathways of care.
• Carry out physical health monitoring for older people.
• Work with people in care homes and in their own homes as part of a multidisciplinary team.
• Collaborate with families, carers and other professionals to provide holistic care.

Skills

Verbal communication

Written communication

Time management

Prioritisation

Education

Diploma in Health and Social Care Level 2

Care Certificate

Literacy and Numeracy Level 2

HCA Framework completion (probation)

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Community Support Worker

The closing date is 26 October 2026

This post is only open to current employees of TEWV. Any applications received from non-TEWV employees will not be considered.

Are you looking for a new challenge with the opportunity to expand and develop your skills? Are you passionate about supporting older people's mental health? If so, we at MHSOP Intensive Community Liaison Service (ICLS) want to hear from you!

We are looking to recruit an enthusiastic, professional, and compassionate Band 3 Community Support Worker to join our community team.

Main duties of the job

The successful candidate will join our specialist multi-disciplinary team whose aim is to provide holistic, person-centred care to older people who are experiencing a range of mental health conditions. We work alongside people in care homes and in their own homes.

We work closely with families/carers and other professional disciplines to ensure a comprehensive and valuable experience is had by all involved. We pride ourselves on being leaders in delivering high quality compassionate care whilst protecting and promoting staff wellbeing and development.

ICLS team covers the Teeswide area and so the successful applicant will need a full drivers' licence and vehicle access to carry out their role.

The successful candidate should have completed the Diploma in Health and Social Care Level 2. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role).

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

The successful post holder will be expected to match the ethos of the ICLS team and commit to ongoing personal and service development. In return we will offer a friendly, secure and professional experience and invest in your development as a healthcare professional.

Tees, Esk and Wear Valleys are committed to co-creating safe and personalised care that improves the lives of people by involving them as equal partners. The most important way we will get there is by living our values all of the time.

Our values are respect, compassion, and responsibility.

We listen, we are inclusive, and we work in partnership.

We are kind, we are supportive and we recognise and celebrate achievement.

We are honest, we are always learning and we are ambitious.

The post holder will support registered members of the team to deliver evidenced based interventions to help older people with their mental health using interventions from our Pathways of care.

The post holder should also be expected to carry out physical health monitoring to help support older people.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• Diploma in Health and Social Care level 2 or equivalent
• Care Certificate
• Key skills in Literacy and Numeracy level 2
• Successful completion of Trust's full HCA Framework within 6-month probationary period

Experience

• Previous experience as a Band 2/3 HCA or equivalent in a care environment
• Previous experience of working with people with mental/social health needs or learning disabilities

Skills

• Effective verbal and written communication skills
• Time management and ability to prioritise effectively

Personal Attributes

• Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
• Compassionate in meeting the needs of vulnerable people and their families and carers
• Committed to continual professional and personal development. Able to accept and respond positively to feedback from supervision

Knowledge

• Awareness of legal frameworks including Mental Health legislation (within agreed timescale)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust