Community Support Worker

Herefordshire And Worcestershire Health And Care Nhs Trust; Ross-on-Wye; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days leave + bank holidays

NHS pension and enhanced pay for unsoc

Flexible and agile working

Maternity, paternity and adoption care

Staff networks and wellbeing support

Job summary

Herefordshire And Worcestershire Health and Care NHS Trust seeks a Band 3 Mental Health Practitioner to join the South and West NMHT in Ross-on-Wye. This full-time role (37.5 hours, Mon-Fri 09:00–17:00) includes induction, development opportunities, and a supportive MDT to deliver recovery-focused community care.

You will work mainly in patients' homes or local community, supporting care plans, signposting to services, and collaborating with professionals to improve recovery and wellbeing.

Qualifications

• Level 3 qualification in Care or equivalent, or Level 2 with expectation to upgrade on appointment.
• Care Certificate standards to be met within 12 weeks.
• Clear English communication in verbal and written formats.
• Ability to work flexibly with minimal supervision.
• Experience with the client group and one-to-one care tasks.
• Able to meet travel requirements.

Responsibilities

• Work as a key member of the MDT core team.
• Support service users in recovery-focused interventions, mainly in homes or local community.
• Assist registered professionals to deliver evidenced-based interventions, managing a caseload.
• Signpost to community services to reduce social isolation and improve wellbeing.
• Attend MDT meetings and refer to services as needed to support recovery journey.
• Provide support to carers of patients accessing the services.

Skills

English communication

Flexibility

Independent work

Education

Level 3 qualification in Care or equivalent

Level 2 qualification in Care or equivalent with expectation to upgrade

Job description

Job summary

Come and join ever-expanding, friendly, and supportive Neighbourhood Mental Health Team, who pride ourselves in providing outstanding recovery-focused mental health care to patients across the South and West Locality of Herefordshire. We will provide you with a comprehensive induction programme and the resources to develop and progress in a career with the NHS, along with flexibility and continued professional development opportunities whilst being able to access a wide range of wellbeing and support.

This is a full time post.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

37.5 hours over 5 days a week Monday-Friday 09:00hrs to 17:00hrs. No weekends or Bank holidays

If you are passionate, self-motivated, and enthusiastic individual who is looking to become part of well-established, welcoming team to continue to provide excellent care to the population we serve and be part of future service development then we would have pleased to receive your application and look forward to hearing from you.

Main duties of the job

• Work as a key member and resource of the multidisciplinary (MDT) core team.
• Undertake and support service users accessing the care of the team for recovery-focused interventions, working closely within the MDT. Working with service users will mainly be in their homes or accessing the local community.
• Support registered professionals to deliver evidenced based interventions, managing a caseload of patients.
• Support and signpost to community-based services to improve social isolation and mental wellbeing.
• Attend weekly MDT meetings, participate in professionals meetings, refer and signpost to appropriate services dependent on patient need to improve overall recovery journey.
• Provide support and guidance to the carers of patients accessing the services.

Essential requirements

• Level 3 qualification (e.g., A-level, NVQ3) in Care or equivalent qualification or experience, or Level 2 qualification (e.g., GCSE, NVQ2) in Care or equivalent qualification or experience with expectation to undertake the relevant level 3 qualification on appointment.
• Expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Applicants should be able to work flexibly and with minimal supervision.
• Previous relevant experience working with the client group, one to one working and personal care tasks.
• Able to meet the travel requirements of the post.

Desirable requirements

• Working with adults/older adults with mental health problems.

Benefits

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Details

Closing date: 10 November 2026

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,760 to £27,476 a year pro rata for part time

Contract: Permanent

Working pattern: Full-time

Reference number: 798-8394606

Job location: South and West NMHT, The Knoll, Gloucester Road, Ross on Wye, HR9 5NA, United Kingdom

Contact

For questions about the job, contact Carine Robinson, Team Manager, [e-mail], 01989282910.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.