Community Support Worker

EAST LONDON NHS FOUNDATION TRUST; Clapham; On-site; GBP 32,000 - 42,000; Full time

Job summary

EAST LONDON NHS FOUNDATION TRUST is seeking a proactive practitioner to work across the Community Mental Health Team (CMHT) and Memory Assessment Service (MAS). You will provide recovery‑focused support to service users and carers, assist with assessments, care coordination and post‑diagnostic pathways, and help promote wellbeing and independence.

The role involves MDT participation, maintaining accurate records, undertaking physical health observations where trained, and signposting to

Job description

The post holder will work across the Community Mental Health Team (CMHT) and Memory Assessment Service (MAS), providing practical, recovery-focused support to service users and carers. They will support assessment, treatment and post-diagnostic pathways through care coordination activities, physical health monitoring, carer support, group facilitation, and signposting to community resources. Working as part of the multidisciplinary team, the post holder will promote wellbeing, independence and recovery, maintain accurate clinical records, and identify and escape risks or safeguarding concerns to support safe, person-centred care.

Provide recovery-focused support to service users and carers across the Community Mental Health Team (CMHT) and Memory Assessment Service (MAS), promoting wellbeing, independence and recovery. Support individuals to identify and achieve personal goals, access community resources, maintain positive relationships, and engage in therapeutic, physical health and group-based interventions.

Contribute to the delivery and coordination of care by undertaking post-triage contacts, arranging appointments, gathering and sharing relevant information, maintaining accurate clinical records, and participating in MDT discussions. Undertake baseline physical health observations, including ECGs and phlebotomy (following appropriate training), reporting concerns and escalating risks as required.

Promote the safety and wellbeing of service users and carers through risk identification, safeguarding awareness, carer assessments, information provision, signposting, and the timely escalation of concerns to the appropriate clinician, supporting the delivery of safe, person-centred care.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.