Community Steward

Kier Group; Wellingborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Community Steward in Wellingborough, where you will play a vital role in supporting customer services related to highways maintenance. This position involves engaging with local communities, responding to inquiries, and ensuring compliance with health and safety standards. You'll have the opportunity to work flexibly, interact with various stakeholders, and make a tangible impact on the community. With a competitive benefits package and a commitment to diversity and inclusion, this role offers a rewarding career path in a collaborative environment dedicated to improving transportation links for all.

Benefits

Matched Pension Scheme

24/7 Virtual GP Service

Competitive Annual Holiday Entitlement

Opportunities to Buy/Sell Leave

Qualifications

• Understanding of health & safety regulations is essential.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Respond to customer queries regarding highways maintenance.
• Conduct site supervision and ensure health and safety compliance.
• Liaise with local councils and community representatives.

Skills

Health & Safety Knowledge

Communication Skills

Stakeholder Engagement

Driving License

Tools

Kier Manager System

Job description

We're looking for a Community Steward to join our Transportation team based in Wellingborough. Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, a competitive annual holiday entitlement, with opportunities to buy/sell leave and even more.

Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey. Join us at Kier Transportation, where we are working brilliantly together to make a difference, supporting the movement of people, goods, and equipment.

Location: Wellingborough, Northamptonshire

Hours: 40 hours per week

What will you be responsible for?

As Community Steward, you'll be working within the Customer Services team, supporting them with customer queries regarding highways maintenance (potholes, road markings, drainage issues, etc.) reported via our online public reporting system.

Your day to day will include:

1. Responding to enquiries received from 3rd parties and providing clear detail on the action to be taken, resolving faults reported by customers and engaging with local communities and local Councils.
2. General site supervision duties, completion of daily and weekly record returns, with a need to be involved in out of hours activities and be flexible in shift patterns, working hours, overnights etc.
3. Liaising with works gangs and the customer team, as well as Parish Council representatives, the local authority, Kier managers, community engineers and members of the community.
4. Inspecting reactive maintenance reports from Street Doctor (public enquiries), actioning and ensuring close out and feedback to the community in line with KPIs, ensuring the effective use and management of the Kier Manager system within the team.
5. Health and Safety compliance, including all associated paperwork, completing minor repairs and/or making safe.

What are we looking for?

This role of Community Steward is great for you if:

1. You drive and hold a full driving licence.
2. Demonstrate a good understanding of health & safety.
3. Can work with a range of stakeholders with the ability to communicate in a technical and non-technical manner.

Rewards and benefits:
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion:
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

We look forward to seeing your application to #joinkier.