Community Steward

TN United Kingdom; Wellingborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Community Steward to enhance their Transportation team in Wellingborough. This role involves engaging with local communities and stakeholders to address highways maintenance queries while ensuring compliance with health and safety standards. You will enjoy a range of benefits, including a matched pension scheme and flexible working hours. If you are passionate about making a difference in your community and possess strong communication skills, this is a fantastic opportunity to join a dynamic team dedicated to improving transportation links.

Benefits

Matched pension scheme

24/7 virtual GP service

Competitive annual holiday entitlement

Opportunities to buy/sell leave

Qualifications

• Good understanding of health & safety regulations.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Responding to customer queries regarding highways maintenance.
• Supervising site activities and ensuring compliance with health and safety.

Skills

Health and Safety knowledge

Stakeholder communication

Customer service

Driving license

Job description

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We're looking for a Community Steward to join our Transportation team based in Wellingborough. Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, a competitive annual holiday entitlement, with opportunities to buy/sell leave, and more.

Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey. Join us at Kier Transportation, where we are working brilliantly together to make a difference, supporting the movement of people, goods, and equipment.

Location: Wellingborough, Northamptonshire

Hours: 40 hours per week

What will you be responsible for?

As Community Steward for Northamptonshire highways, you'll be working within the Customer Services team, supporting them with customer queries regarding highways maintenance (potholes, road markings, drainage issues, etc.) reported via our online public reporting system.

Your day-to-day will include:

• Responding to enquiries received from third parties and providing clear details on the actions to be taken, resolving faults reported by customers, and engaging with local communities and local Councils.
• General site supervision duties, completing daily and weekly record returns, with a need to be involved in out-of-hours activities and be flexible in shift patterns, working hours, overnights, etc.
• Liaising with works gangs, the customer team, Parish Council representatives, the local authority, Kier managers, community engineers, and members of the community.
• Inspecting reactive maintenance reports from Street Doctor (public enquiries), taking action, ensuring close-out and feedback to the community in line with KPIs, and ensuring the effective use and management of the Kier Manager system within the team.
• Health and Safety compliance, including all associated paperwork, completing minor repairs, and/or making safe.

What are we looking for?

This role of Community Steward is great for you if:

• You drive and hold a full driving licence.
• You demonstrate a good understanding of health & safety.
• You can work with a range of stakeholders and communicate effectively in both technical and non-technical manners.

Rewards and benefits

We're proud to offer our team a wide variety of benefits that you can tailor to your needs. You can see more information about benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a priority for us. We're proud of the steps we've taken but recognize the need to do more. Our employees shape our diversity and inclusion initiatives, and their experiences influence our policies. You can see our D&I action plan here.

We look forward to receiving your application to #joinkier.