Community Specialist

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the fintech space is seeking a Community Manager to enhance engagement within its user base. This role involves creating strategies for community interaction, driving marketing campaigns, and gathering insights from users. Ideal candidates will have a strong background in community management or marketing, particularly in SaaS environments, and possess excellent relationship-building skills.

Qualifications

• 4–7 years in community management or related fields, preferably in SaaS or fintech.
• Experience driving user engagement and advocacy.
• Strong communication skills to engage diverse user groups.

Responsibilities

• Drive community engagement across digital and in-person platforms.
• Collaborate with sales and marketing to generate leads.
• Create feedback loops to improve the user experience.

Skills

Community Management

Marketing

Customer Engagement

Creativity

Communication

Relationship Building

Collaboration

Understanding of Global Markets

Tools

Email Marketing Tools

CRM Systems

Digital Event Platforms

Job description

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Termgrid is redefining private capital markets with its pioneering SaaS/Fintech platform tailored for the private debt ecosystem. Our vertical-focused remote collaboration technology empowers investment firms to significantly streamline debt financing activities and drive strategic insights through a centralized transaction data platform.

With a global user base of over 1,100 financial institutions and 20,000+ finance professionals, including leading Private Equity investors (e.g., KKR, Apax) and top institutions (e.g., Goldman Sachs, JP Morgan), Termgrid is at the forefront of innovation in one of the most critical parts of the global economy.

We’re seeking our first Community Specialist to drive engagement, growth, and brand affinity across

Termgrid’s expanding user base. This role is designed for someone who is creative and thrives on building authentic relationships, celebrating customer successes, and creating a vibrant, connected ecosystem around a category-defining platform.

As Community Manager, you will:

• Engage with our growing community of users and brand advocates to strengthen relationships, increase adoption, and expand reach.
• Collaborate with Sales, Marketing, and Product teams to design and execute campaigns that drive user engagement, generate leads, and celebrate customer milestones.
• Serve as the voice of the user within Termgrid, surfacing feedback, ideas, and insights that shape product direction and customer experience.

Why should you consider Termgrid?

The Mission: Long-term success at Termgrid means we’ll have fundamentally changed the way the $2 trillion private debt market operates. It's a chance to make a deep, lasting impact on a critical part of the global economy.

The Team: You'll work with a top-class team that includes alumni from Goldman Sachs, JP Morgan, Citibank, and Providence Equity — led by seasoned founders who understand the industry deeply.

Details

Job Title: Community Manager

Location: London

Reports To: VP of Marketing

What You’ll Do

• Own community engagement strategy across digital platforms (email campaigns, webinars, social channels) and in-person events.
• Celebrate user milestones through targeted campaigns, highlighting key achievements and use cases within the community.
• Collaborate with Sales and Marketing to generate leads by fostering a strong brand presence and driving advocacy.
• Create feedback loops between the community and internal teams (Product, Customer Success) to ensure we’re continuously improving the user experience.
• Host and manage events (virtual or in-person) to build deeper relationships and gather valuable insights from our users.

What We’re Looking For

• 4–7 years of experience in community management, marketing, or customer engagement, ideally in SaaS, fintech, or B2B environments.
• A creative mindset for campaign design and storytelling.
• Proven track record of driving engagement and advocacy among professional user communities.
• Excellent communication and relationship-building skills; you’re comfortable engaging with C-level executives and frontline users alike.
• Experience working with email marketing tools, CRM systems, and digital event platforms.
• Ability to collaborate cross-functionally and manage multiple projects simultaneously.
• Strong understanding of how to engage users in global markets (particularly US, UK, and India).
• Bonus: Experience in private capital markets, workflow tools, or B2B SaaS products.